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project-desnz.html
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<!DOCTYPE HTML>
<!--
Forty by HTML5 UP
html5up.net | @ajlkn
Free for personal and commercial use under the CCA 3.0 license (html5up.net/license)
-->
<html>
<head>
<title>Charné Tromp - Design Strategist</title>
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<a href="index.html" class="logo"><strong>Charné Tromp</strong> <span>Design Strategist</span></a>
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<img src="images/desnz-large.jpg" alt="Close up shot of a smart meter." />
</span>
<header class="major">
<h1>UK Government (DESNZ)</h1>
</header>
<div class="content">
<p>Designing a New £5.5 billion Energy Support Scheme for the Department for Energy Security and Net Zero.</p>
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</div>
</section>
<!-- Main -->
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<h2>About the Project</h2>
</header>
<p>Spearheading the design of a £5.5 billion Energy Bills Discount Scheme (EBDS), with a robust application platform. The project aimed to support UK businesses in accessing energy discounts amid rising costs, ensuring timely delivery and effective implementation of this crucial government initiative.</p>
<div class="row">
<div class="col-6 col-12-small">
<h3>Situation</h3>
<p>The 2022 Ukraine invasion caused a sharp rise in UK living costs, particularly energy prices, impacting businesses and public sector organisations. In response, the UK Government announced the £5.5 billion Energy Bills Discount Scheme (EBDS) in January 2023.</p>
<p>This scheme aimed to provide discounts on wholesale gas and electricity prices for eligible non-domestic consumers in Great Britain and Northern Ireland from April 2023 to March 2024.</p>
</div>
<div class="col-6 col-12-small">
<h3>Task</h3>
<p>As the Service Designer, I was tasked with leading a cross-functional team to design, develop, and launch the Energy Bills Discount Scheme (EBDS).</p>
<p>My primary responsibility was to create a robust application process and platform that would enable eligible applicants to access discounted energy efficiently. The system needed to be user-friendly and capable of handling applications throughout the scheme's one-year duration.</p>
</div>
</div>
<h3>Approach</h3>
<p>With three months to deliver the first iteration, I engaged the team to build alignment and establish efficient workflows. I employed a multi-faceted approach, including stakeholder management, agile methodologies, and co-design sessions.</p>
<p>Leading cross-functional teams, I facilitated strategic alignment and drove evidence-based decisions. Through prototyping and user journey mapping, we navigated complex structures and met challenging deadlines while focusing on organisational goals and financial impacts.</p>
<h2>Results</h2>
<p><span class="image left"><img src="images/desnz-results.jpg" alt="Photo of the Energy Bills Discount Scheme application website." /></span>These efforts led to the successful delivery of a £5.5 billion transformative energy scheme that significantly benefitted UK trade industries over a 12 month period and limited taxpayer’s exposure to volatile energy markets.</p>
<p>This experience underscored the value of cross-functional collaboration in driving large-scale digital transformation within complex organisational frameworks.</p>
<div style="clear: both;"></div> <!-- Clear float -->
<hr />
<p><i>Due to client confidentiality, I can’t share project assets publicly but can provide access to select visuals upon request.</i></p>
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<li>© Charné Tromp</li><li>Design: <a href="https://html5up.net">HTML5 UP</a></li><li>Code: <a href="https://github.com/brotherkaif">Kaif Ahmed</a></li><li>Images: <a href="https://unsplash.com">Unsplash</a></li>
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