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Remove Conference Participant Error #26

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nsd-david opened this issue May 19, 2021 · 0 comments
Open

Remove Conference Participant Error #26

nsd-david opened this issue May 19, 2021 · 0 comments

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@nsd-david
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Function execution resulted in an error log: [RestException [Error]: Participant is not connected CA...

external-transfer/remove-conference-participant

I think this is related to an issue where an agent is on a 3 way call, and the agent is unable to remove the customer from hold. This forces the agent to hang up on the customer. We've seen many of these errors since installing this plugin.

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