diff --git a/packages/@webex/internal-plugin-metrics/src/call-diagnostic/call-diagnostic-metrics.util.ts b/packages/@webex/internal-plugin-metrics/src/call-diagnostic/call-diagnostic-metrics.util.ts
index 43758dc66ed..9cef69066ab 100644
--- a/packages/@webex/internal-plugin-metrics/src/call-diagnostic/call-diagnostic-metrics.util.ts
+++ b/packages/@webex/internal-plugin-metrics/src/call-diagnostic/call-diagnostic-metrics.util.ts
@@ -383,11 +383,18 @@ export const generateClientErrorCodeForIceFailure = ({
     errorCode = MISSING_ROAP_ANSWER_CLIENT_CODE;
   }
 
-  if (signalingState === 'stable' && iceConnectionState === 'connected') {
+  if (
+    signalingState === 'stable' &&
+    (iceConnectionState === 'connected' || iceConnectionState === 'disconnected')
+  ) {
     errorCode = DTLS_HANDSHAKE_FAILED_CLIENT_CODE;
   }
 
-  if (signalingState !== 'have-local-offer' && iceConnectionState !== 'connected') {
+  if (
+    signalingState !== 'have-local-offer' &&
+    iceConnectionState !== 'connected' &&
+    iceConnectionState !== 'disconnected'
+  ) {
     if (turnServerUsed) {
       errorCode = ICE_FAILED_WITH_TURN_TLS_CLIENT_CODE;
     } else {
diff --git a/packages/@webex/internal-plugin-metrics/test/unit/spec/call-diagnostic/call-diagnostic-metrics.util.ts b/packages/@webex/internal-plugin-metrics/test/unit/spec/call-diagnostic/call-diagnostic-metrics.util.ts
index 39000d6e520..b9159f1ad53 100644
--- a/packages/@webex/internal-plugin-metrics/test/unit/spec/call-diagnostic/call-diagnostic-metrics.util.ts
+++ b/packages/@webex/internal-plugin-metrics/test/unit/spec/call-diagnostic/call-diagnostic-metrics.util.ts
@@ -301,17 +301,23 @@ describe('internal-plugin-metrics', () => {
 
     [
       ['client.exit.app', {}],
-      ['client.login.end', {
-        joinTimes: {
-          otherAppApiReqResp: undefined,
-          exchangeCITokenJMT: undefined,
-        }
-      }],
-      ['client.webexapp.launched', {
-        joinTimes: {
-          downloadTime: undefined,
-        }
-      }],
+      [
+        'client.login.end',
+        {
+          joinTimes: {
+            otherAppApiReqResp: undefined,
+            exchangeCITokenJMT: undefined,
+          },
+        },
+      ],
+      [
+        'client.webexapp.launched',
+        {
+          joinTimes: {
+            downloadTime: undefined,
+          },
+        },
+      ],
       [
         'client.interstitial-window.launched',
         {
@@ -609,6 +615,12 @@ describe('internal-plugin-metrics', () => {
         turnServerUsed: true,
         errorCode: DTLS_HANDSHAKE_FAILED_CLIENT_CODE,
       },
+      {
+        signalingState: 'stable',
+        iceConnectionState: 'disconnected',
+        turnServerUsed: true,
+        errorCode: DTLS_HANDSHAKE_FAILED_CLIENT_CODE,
+      },
       {
         signalingState: 'stable',
         iceConnectionState: 'failed',