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Failing to attach image when creating a ticket through the Contact Form in the app #21651

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alinclamba opened this issue Jan 31, 2025 · 2 comments
Open

Failing to attach image when creating a ticket through the Contact Form in the app #21651

alinclamba opened this issue Jan 31, 2025 · 2 comments

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@alinclamba
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If you tap the "Contact support" button when chatting with the bot in the app, you are unable to attach images:

Image

Slack original report: p1738240912961569-slack-C06RDCDSGBH
Slack ping: p1738343231706039-slack-C0180B5PRJ4
@dangermattic
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Thanks for reporting! 👍

@nbradbury
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nbradbury commented Jan 31, 2025 •
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Note: This issue is being seen on both Android and iOS which suggests it's a problem with Zendesk itself, but their status page shows no issues.

However, I was just able to submit an attachment via "Contact support" on Android.

support.mp4

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@nbradbury @alinclamba @dangermattic