无法登录美的账号 #408

JefferyYoung-CN · 2024-12-01T16:24:30Z

HA版本

2024.11.3

集成版本

0.6.5

之前可正常使用的集成版本

无

设备类型及型号

所有设备

使用的App

美的美居

问题/Bug详细描述

在初次设置时根据流程输入了正确的账号及密码，手机App亦有新设备登陆提示，但随后继续添加设备时提示“Perset account login failed!”。
已尝试更换设备、更改账号密码均无法解决。

The logs

log.1.txt
log.txt

Issues-translate-bot · 2024-12-01T16:24:43Z

Title: Cannot log in to Midea account

wuwentao · 2024-12-02T02:48:33Z

输入的账号密码，在HA重启之前都会缓存，可以尝试重启HA再试。
或者在midea_ac_lan添加设备的选项里面，选择最底下一个：remove login cache即可。
请重启HA或者remove login cache，然后再试试看，多谢

Issues-translate-bot · 2024-12-02T02:48:46Z

The entered account password will be cached before HA is restarted. You can try restarting HA and try again.
Or in the midea_ac_lan add device option, select the bottom one: remove login cache.
Please restart HA or remove login cache and try again. Thank you.

JefferyYoung-CN · 2024-12-02T14:56:23Z

已经测试了四种组合：
移除-重新登陆
重启-重新登陆
移除-重启-重新登陆
重启-移除-重新登陆

问题稳定复现，且log内容类似。
有点奇怪的是每次后面都会有一条“unable to use account [email protected] login to SmartHome cloud”，不知道这个账号是哪里来的

Issues-translate-bot · 2024-12-02T14:56:36Z

Four combinations have been tested:
Remove-login again
Restart-log in again
Remove-restart-log in again
Restart-remove-log in again

The problem reappears stably and the log content is similar.
What’s a little strange is that every time there is an “unable to use account [email protected] login to SmartHome cloud” message, I don’t know where this account comes from.

wuwentao · 2024-12-03T03:25:26Z

这个账号没问题，属于预期账号，因为美居账号只能获取设备信息，不能获取token。

我尝试重新删除了一台设备，重新添加，美居登录成功，上面outlook.comd 账号也都能够登录成功，也就是账号密码都没问题，整体流程也都没问题。
您是否有修改过源代码或者其他操作？
请尝试删除midea_ac_lan，重新安装，再次重试，也就是我这把完全不能复现您的问题，而且目前也并未看见其他人反馈这一块有问题，是已经用了很久的代码了，目前基本上都未做修改。
需要考虑您的环境问题，以及网络问题，另外是否有梯子或者dns、路由修改之类的导致网络连接出现问题了。

美居登录成功的log，获取设备详情信息

2024-12-03 11:16:02.093 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Using account xxxxx login to 美的美居 cloud pass

美居账号获取token失败的log，也是预期的log

2024-12-03 11:16:05.513 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Unable to connect device with all the token/key
2024-12-03 11:16:05.513 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Can't get valid token with input account in 美的美居 server

3.回退到Outlook账号登录成功的log，然后就可以获取token了

2024-12-03 11:16:07.334 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Using account [email protected] login to SmartHome cloud pass

你的问题应该是在第三步这里。

请尝试完整卸载，然后重启HA，重新安装，开启debug log，然后重新discover，添加，如仍有问题，上传完整debug log吧，感觉你这边环境的可能性比较大了，请再次确认

zyao89 · 2024-12-03T14:26:41Z

+1 同样的报错

Issues-translate-bot · 2024-12-03T14:26:54Z

+1 Same error report

wuwentao · 2024-12-04T06:55:05Z

请勿回复毫无意义的信息或数据。+1000也没有意义。解决不了任何问题，所以：

请直接给出明确具体的错误信息，你觉得是同样的错误，那错误log 在哪里呢？请用事实说话，别整没用的啊。
如果有能力和判断，也可以给出基本的判断和分析，方便辅助解决问题。

因为这些都是已经用了好久的代码，并未做修改，重新删除设备，手工添加设备工验证，也未见错误

Issues-translate-bot · 2024-12-04T06:55:17Z

Do not reply with meaningless messages or data. +1000 doesn't make sense either. Doesn't solve anything, so:

Please give clear and specific error information directly. If you think it is the same error, where is the error log? Please speak with facts and don't use useless tricks.
If you have the ability and judgment, you can also provide basic judgment and analysis to facilitate problem solving.

Because these are codes that have been used for a long time and have not been modified, I deleted the device again and added device verification manually, and no errors were found.

fufuzhou · 2024-12-14T16:21:22Z

我这也出现了一样的情况，app那边提示登陆成功了，但是那个邮箱登陆失败...log如下：
2024-12-15 00:02:29.275 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] user input login matched 2024-12-15 00:02:29.424 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/v1/user/login/id/get, data: {'loginAccount': '███████████', 'reqId': '██████████', 'stamp': '20241214160229'}, response: b'{"code":0,"msg":null,"data":{"loginId":"██████████"}}' 2024-12-15 00:02:29.798 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/mj/user/login, data: {'iotData': {'clientType': 1, 'deviceId': '██████████', 'iampwd': '██████████', 'iotAppId': '900', 'loginAccount': '███████████', 'password': '██████████', 'reqId': '████████████████████████████████', 'stamp': '20241214160229'}, 'data': {'appKey': '46579c15', 'deviceId': '██████████', 'platform': 2}, 'timestamp': '20241214160229', 'stamp': '20241214160229', 'reqId': '██████████'}, response: b'{"code":0,"msg":"\xe6\x88\x90\xe5\x8a\x9f","data":{"uid":"██████████","userInfo":{"birthday":null,"mail":null,"signature":null,"homeName":null,"phone2":null,"phone3":null,"uid":"██████████","homeCode":null,"isWeixin":"1","cardid":null,"isQq":"0","brand":"1","isApple":"0","registerTime":"█████████████","nickName":"██████████","sex":"M","mobile":"███████████","userId":█████████,"headImgUrl":"https://oss-accelerate.midea.com/mcsp-uc-cdn-prod/userHeadImg/5fecf210-ad0f-459a-871e-██████████.jpeg","phone":null,"name":null,"mipUser":null,"isUpdateCacheTime":1,"age":null,"account":null},"iotUserId":████████,"mdata":{"tokenPwdInfo":{"tokenPwd":"██████████","expiredDate":█████████████,"createDate":█████████████},"userInfo":{"sourceId":"██████████","empId":null,"address":"","gender":"0","mobile":"███████████","userDeptInfoList":null,"extras":null,"nameEn":null,"employeeNumber":null,"headPhoto":null,"uid":"██████████","name":"███████████","email":null},"expired":█████████████,"doDeviceBind":null,"accessToken":"██████████","signUnlockEnabled":null},"jwtToken":null,"clusterId":65793,"region":10,"isOldUse":null,"key":"██████████"}}' 2024-12-15 00:02:29.798 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Using account 139********0 login to 美的美居 cloud pass 2024-12-15 00:02:31.022 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/v1/appliance/info/get, data: {'applianceCode': ███████████████, 'reqId': '██████████', 'stamp': '20241214160230'}, response: b'{"code":0,"msg":null,"data":{"id":null,"applianceCode":███████████████,"sn":"██████████","onlineStatus":1,"type":"0xB1","modelNumber":"5","name":"\xe8\x92\xb8\xe7\x83\xa4\xe7\xae\xb1","des":null,"activeStatus":1,"activeTime":"2021-08-14 13:25:17","masterId":null,"wifiVersion":"████████████","enterprise":"0000","isOtherEquipment":null,"attrs":null,"roomName":null,"btMac":null,"btToken":null,"hotspotName":null,"isBluetooth":0,"bindType":null,"ability":null,"sn8":"██████████","supportWot":false,"templateOfTSL":null,"shadowLevel":null,"smartProductId":████████,"brand":null}}' 2024-12-15 00:02:31.065 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/v1/iot/secure/getToken, data: {'udpid': '████████████████████████████████', 'reqId': '██████████', 'stamp': '20241214160231'}, response: b'{"msg":"\xe8\xb0\x83\xe7\x94\xa8\xe4\xb8\x9a\xe5\x8a\xa1\xe7\xb3\xbb\xe7\xbb\x9f\xe5\xbc\x82\xe5\xb8\xb8(\xe8\xae\xbf\xe9\x97\xae\xe5\x9c\xb0\xe5\x9d\x80\xe4\xb8\x8d\xe5\xad\x98\xe5\x9c\xa8) [no Route matched with those values]","code":40404}' 2024-12-15 00:02:31.065 DEBUG (MainThread) [midealocal.cloud] Response from get_keys() for appliance_id ██████████with method 1: None 2024-12-15 00:02:31.108 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/v1/iot/secure/getToken, data: {'udpid': '████████████████████████████████', 'reqId': '██████████', 'stamp': '20241214160231'}, response: b'{"msg":"\xe8\xb0\x83\xe7\x94\xa8\xe4\xb8\x9a\xe5\x8a\xa1\xe7\xb3\xbb\xe7\xbb\x9f\xe5\xbc\x82\xe5\xb8\xb8(\xe8\xae\xbf\xe9\x97\xae\xe5\x9c\xb0\xe5\x9d\x80\xe4\xb8\x8d\xe5\xad\x98\xe5\x9c\xa8) [no Route matched with those values]","code":40404}' 2024-12-15 00:02:31.108 DEBUG (MainThread) [midealocal.cloud] Response from get_keys() for appliance_id ██████████with method 2: None 2024-12-15 00:02:31.108 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Unable to connect device with all the token/key 2024-12-15 00:02:31.108 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Can't get valid token with input account in 美的美居 server 2024-12-15 00:02:32.913 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.appsmb.com/mas/v5/app/proxy?alias=/v1/multicloud/platform/user/route, data: {'src': '1010', 'format': '2', 'stamp': '20241214160231', 'platformId': '1', 'deviceId': '██████████', 'reqId': '██████████', 'uid': None, 'clientType': '1', 'appId': '1010', 'userType': '0', 'userName': '████████████████████████████'}, response: b'{"msg":"user route does not exist","code":10004}' 2024-12-15 00:02:33.520 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.appsmb.com/mas/v5/app/proxy?alias=/v1/user/login/id/get, data: {'src': '1010', 'format': '2', 'stamp': '20241214160232', 'platformId': '1', 'deviceId': '██████████', 'reqId': '██████████', 'uid': None, 'clientType': '1', 'appId': '1010', 'loginAccount': '████████████████████████████'}, response: b'{"code":"3102","msg":"Account or password incorrect, please re-enter"}' 2024-12-15 00:02:33.520 WARNING (MainThread) [midealocal.cloud] SmartHome Cloud login failed for device ██████████ 2024-12-15 00:02:33.520 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] ERROR: unable to use account [email protected] login to SmartHome cloud

我看log里面提到了"Account or password incorrect, please re-enter"，密码错误？

Issues-translate-bot · 2024-12-14T16:21:34Z

The same situation happened to me. The app prompted that the login was successful, but the email failed to log in... The log is as follows:
2024-12-15 00:02:29.275 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] user input login matched 2024-12-15 00:02:29.424 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/v1/user /login/id/get, data: {'loginAccount': '███████████', 'reqId': '██████████', 'stamp': '20241214160229'}, response: b'{"code":0,"msg":null,"data":{"loginId ":"██████████"}}' 2024-12-15 00:02:29.798 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/mj/user /login, data: {'iotData': {'clientType': 1, 'deviceId': '███ onto ████', 'password': '██████████', 'reqId': '███ onto appKey': '46579c15', 'deviceId': '██████████', 'platform': 2}, 'timestamp': '20241214160229', 'stamp': '20241214160229', 'reqId': '██████████'}, response: b'{"code":0,"msg":"\xe6\x88\x90\xe5\x8a\x9f","data":{"uid":"██████████", "userInfo":{"birthday":null,"mail":null,"signature":null,"homeName":nu ll,"phone2":null,"phone3":null,"uid":"██████████","homeCode":null,"isWeixin":"1","cardid":null ,"isQq":"0","brand":"1","isApple":"0","registerT ime":"█████████████","nickName":"██████████","sex":"M","mobile":"█ ██████████","userId":█████████,"headImgUrl":"https://oss-accelerate.midea.co m/mcsp-uc-cdn-prod/userHeadImg/5fecf210-ad0f-459a-871e-██████████.jpeg","phone":null,"name":null,"mipUser": null,"isUpdateCacheTime":1,"age":nu ll,"account":null},"iotUserId":████████,"mdata":{"tokenPwdInfo":{"tokenPwd":"██████████"," expiredDate":█████████████,"createDate":█████████████ █},"userInfo":{"sourceId":"██████████","empId":null,"address":"","gender":"0","mobile": "███████████","userDeptInfoList":null,"extras":null,"na meEn":null,"employeeNumber":null,"headPhoto":null,"uid":"██████████","name":"███████████ ","email":null},"expired":█████████████,"doDeviceBind" :null,"accessToken":"██████████","signUnlockEnabled":null},"jwtToken":null,"clusterId":65793,"region":10,"isOldUse":null ,"key":"██████████"}}' 2024-12-15 00:02:29.798 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Using account 139********0 login to Midea Meiju cloud pass 2024-12-15 00:02:31.022 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/v1/appliance /info/get, data: {'applianceCode': ███████████████, 'reqId': '██████████', 'stamp': '20241214160230'}, response: b'{"code":0,"msg":null,"data":{"id":null,"applianceCode":███████████████,"sn": "██████████","onlineStatus":1,"type":"0xB 1","modelNumber":"5","name":"\xe8\x92\xb8\xe7\x83\xa4\xe7\xae\xb1","des":null,"activeStatus":1,"activeTime ":"2021-08-14 13:25:17","masterId":null,"wifiVersion":"████████████","enterprise":"0000","isOtherEquipment":null,"attrs": null,"roomName":null,"btMac":null,"btToken":null,"hotspotName": null,"isBluetooth":0,"bindType":null,"ability":null,"sn8":"██████████","supportWot":false,"templateOfTSL":null," shadowLevel":null,"smartProductId":████████,"brand":null}}' 2024-12-15 00:02:31.065 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/v1/iot /secure/getToken, data: {'udpid': '███████ctu ', 'stamp': '20241214160231'}, response: b'{"msg":"\xe8\xb0\x83\xe7\x94\xa8\xe4\xb8\x9a\xe5\x8a\xa1\xe7\xb3\xbb\xe7\xbb\x9f\xe5\xbc\x82 \x e5\xb8\xb8(\xe8\xae\xbf\xe9\x97\xae\xe5\x9c\xb0\xe5\x9d\x80\xe4\xb8\x8d\xe5\xad\x98\xe5\x9c\xa8) [no Route matched with those values]","code":40404}' 2024-12-15 00:02:31.065 DEBUG (MainThread) [midealocal.cloud] Response from get_keys() for appliance_id ██████████with method 1: None 2024-12-15 00:02:31.108 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.smartmidea.net/mas/v5/app/proxy?alias=/v1/iot /secure/getToken, data: {'udpid': '███████ctu ', 'stamp': '20241214160231'}, response: b'{"msg":"\xe8\xb0\x83\xe7\x94\xa8\xe4\xb8\x9a\xe5\x8a\xa1\xe7\xb3\xbb\xe7\xbb\x9f\xe5\xbc\x82 \x e5\xb8\xb8(\xe8\xae\xbf\xe9\x97\xae\xe5\x9c\xb0\xe5\x9d\x80\xe4\xb8\x8d\xe5\xad\x98\xe5\x9c\xa8) [no Route matched with those values]","code":40404}' 2024-12-15 00:02:31.108 DEBUG (MainThread) [midealocal.cloud] Response from get_keys() for appliance_id ██████████with method 2: None 2024-12-15 00:02:31.108 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Unable to connect device with all the token/key 2024-12-15 00:02:31.108 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] Can't get valid token with input account in Midea Meiju server 2024-12-15 00:02:32.913 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.appsmb.com/mas/v5/app/proxy?alias=/v1/multicloud /platform/user/route, data: {'src': '1010', 'format': '2', 'stamp': '20241214160231', 'platformId': '1', 'deviceId': '██████████', 'reqId': '██████████', 'uid': None, 'clientType': '1', 'appId': '1010', 'userType': '0', 'userName': '███ onto code":10004}' 2024-12-15 00:02:33.520 DEBUG (MainThread) [midealocal.cloud] Midea cloud API url: https://mp-prod.appsmb.com/mas/v5/app/proxy?alias=/v1/user /login/id/get, data: {'src': '1010', 'format': '2', 'stamp': '20241214160232', 'platformId': '1', 'deviceId': '██████████', 'reqId': '██████████', 'uid': None, 'clientType': '1', 'appId': '1010', 'loginAccount': '███ onto Account or password incorrect, please re-enter"}' 2024-12-15 00:02:33.520 WARNING (MainThread) [midealocal.cloud] SmartHome Cloud login failed for device ██████████ 2024-12-15 00:02:33.520 DEBUG (MainThread) [custom_components.midea_ac_lan.config_flow] ERROR: unable to use account [email protected] login to SmartHome cloud

I saw "Account or password incorrect, please re-enter" mentioned in the log. Is the password wrong?

wuwentao · 2024-12-16T06:56:05Z

@fufuzhou 感谢提供debug log信息，从你的log看，确实显示账户密码错误。
实际我手工验证，都能登录成功，账户密码应该是没问题，目前没看出来哪里不对劲，而且从其他github issue的log也能看到登录成功，原则上来说，账户密码应该没问题。
不确定是不是登录区域，也就是登录IP或者其他什么规则导致服务器不让登录了，感觉有可能是美的服务器侧有所调整，目前还不明确。
另外，你是否可以挂🪜之类的，将美的这个域名https://mp-prod.smartmidea.net改到海外IP？然后开启debug log试试是否可行呢？
我目前确实没有可以复现的环境或者发现明显异常的地方，比较诡异。

Issues-translate-bot · 2024-12-16T06:56:16Z

@fufuzhou Thanks for providing the debug log information. From your log, it does show that the account password is incorrect.
In fact, I verified manually and the login was successful. The account and password should be OK. I haven't seen anything wrong so far. Moreover, I can also see that the login was successful from the logs of other github issues. In principle, the account and password should be OK.
I'm not sure if it's the login area, login IP or other rules that prevent the server from logging in. I feel like there might be some adjustments on the Midea server side, but it's not clear yet.
In addition, can you change Midea's domain name https://mp-prod.smartmidea.net to an overseas IP through something like 🪜? Then try to enable the debug log to see if it is possible?
I currently have no environment that can be reproduced or found any obvious anomalies, which is rather weird.

fufuzhou · 2024-12-16T07:39:00Z

破案了，路由器规则里面这个地址是过梯子的，关了它就成功了....

Issues-translate-bot · 2024-12-16T07:39:11Z

The case was solved. The address in the router rules was passed through the ladder. After turning it off, it was successful....

JefferyYoung-CN added the bug Something isn't working label Dec 1, 2024

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无法登录美的账号 #408

无法登录美的账号 #408

JefferyYoung-CN commented Dec 1, 2024

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wuwentao commented Dec 2, 2024

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JefferyYoung-CN commented Dec 2, 2024

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wuwentao commented Dec 3, 2024

zyao89 commented Dec 3, 2024

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fufuzhou commented Dec 14, 2024

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wuwentao commented Dec 16, 2024

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fufuzhou commented Dec 16, 2024

Issues-translate-bot commented Dec 16, 2024

无法登录美的账号 #408

无法登录美的账号 #408

Comments

JefferyYoung-CN commented Dec 1, 2024

HA版本

集成版本

之前可正常使用的集成版本

设备类型及型号

使用的App

问题/Bug详细描述

The logs

Issues-translate-bot commented Dec 1, 2024

wuwentao commented Dec 2, 2024

Issues-translate-bot commented Dec 2, 2024

JefferyYoung-CN commented Dec 2, 2024

Issues-translate-bot commented Dec 2, 2024

wuwentao commented Dec 3, 2024

zyao89 commented Dec 3, 2024

Issues-translate-bot commented Dec 3, 2024

wuwentao commented Dec 4, 2024

Issues-translate-bot commented Dec 4, 2024

fufuzhou commented Dec 14, 2024

Issues-translate-bot commented Dec 14, 2024

wuwentao commented Dec 16, 2024

Issues-translate-bot commented Dec 16, 2024

fufuzhou commented Dec 16, 2024

Issues-translate-bot commented Dec 16, 2024