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Some tickets can't be solved #113

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usrqmor opened this issue Jun 28, 2024 · 0 comments
Open

Some tickets can't be solved #113

usrqmor opened this issue Jun 28, 2024 · 0 comments
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@usrqmor
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usrqmor commented Jun 28, 2024

Hello,

I'm using GLPI 10.0.15 with the plugin behaviors 2.7.3.

i updated recently from GLPI 10.0.10 to 10.15 and update behaviors too.
But since the update, some tickets can't be closed when we try to use a "solution type". I have to disable the option in the plugin configuration to lets the technicians close the tickets.
The issue is present on different entities and even super-admin profile can't close the tickets.

I checked the php-erros.log and sql-errors.log and there is no info about this problem.
I don't know how to reproduce the issue.
image
image

Thanks in advance for the help,
Best regards

@yllen yllen self-assigned this Nov 4, 2024
@yllen yllen added the question Further information is requested label Nov 4, 2024
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