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Permission Limitation in GLPI Behaviors Plugin Allows Resolving Tickets Without Assigned Technician/Group #118

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nicksouzasv opened this issue Sep 4, 2024 · 2 comments
Open

Permission Limitation in GLPI Behaviors Plugin Allows Resolving Tickets Without Assigned Technician/Group #118

nicksouzasv opened this issue Sep 4, 2024 · 2 comments
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@yllen
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@nicksouzasv
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Hi,

I have an issue with the Behaviors plugin (Version 2.7.3) in GLPI (Version 10.0.16). There is a limitation in the technician profile for my support team; they do not have permission to update a ticket (they cannot update the category, SLA, etc.). However, when the profile lacks this permission, the Behaviors plugin is not respected, and it is possible to solve a ticket without an assigned technician/group.
@yllen yllen self-assigned this Nov 4, 2024
@yllen yllen added the question Further information is requested label Nov 4, 2024
@yllen
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yllen commented Nov 4, 2024

Have you activate the option "add technician when you close ticket"?

@nicksouzasv
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No, this option is disable.

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