Slides: https://github.com/thesarahhagan/monitorama
- I'm an experimental psychologist... so I don't know monitoring.
- Hired to experiment on people... specifically employees...
- Which is creepy.
- Trying to create a better environment so employees are happier.
- Talking about How you should be monitoring just your website.
- Redfin is a home broker/realtor.
- Monitoring our Hiring
- 6 -> 600 agents in 8 years
- Important to monitor agents and housing supply and sundry
- median days on market for a house nationally is 40 days.
- Only moving into a busy market.
- Monitoring Red Fin's agents to hire in the right market, and track people coming in to market, leaving market, filled positions, open reqs, etc.
- When a market shrinks red fin can drop agents.
- agents are biased in the broad market. Only incented when house sells.
- Agents of Red Fin are FTEs.
- Base salary (stipend), paid vacation, benefits, and MLS dues.
- Bonuses based on satisfaction
- Hence, this talk.
- Red Fin Cares about helping people sell houses.
- Basis of agent's pay is keyed to customer review.
- lets the customer monitor Red Fin
- Also an agent business metric. Agents can tune what capacity they want to have, and managers can see that everyones happy and busy.
- Insufficient busy? Either hired too many, or insufficient advertising (since The market is hot now)
- Monitor the culture
- Interested in connecting people to improving culture
- Suggestion: Allow person two different agents: one buying, one selling.
- 'internal reddit, but nice'.
- People can talk about the tools for the agents, by the engineers.
- Consider monitoring people as well as IT.