Launchpad: Sometimes the Launchpad gets sites stuck in a redirect loop

[sixhours]

We get the occasional report of a site that gets into a stuck state where the site editor cannot be accessed because it automatically redirects to the onboarding Launchpad at /setup/site-setup?siteSlug=..., which then redirects to /home.

It seems to be related to the site_intent option not being cleared at the correct time, and/or to the site's launch state, because clearing the site_intent usually fixes it.

Reports:

• p1704389206048269-slack-C0Q664T29
• p1687983958852119-slack-C0Q664T29

Related PRs:

• Blog Onboarding: Clear site-intent if site is launched #78869
• Blog Onboarding: Remove site-intent on site launch jetpack#31673

[ash1eygrace]

Another instance: 8317102-zd-a8c
Open request: p9F6qB-fqh-p2

[github-actions]

Support References

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• 8317102-zen
• 8438115-zen
• 8443021-zen
• 8642688-zen

[rickmgithub]

Another instance - 8438115-zd-a8c

[rickmgithub]

Also looks like this is another case 8317102-zd-a8c

[ktyfuller604]

Another case - 8443021-zd

Launching the site clears the loop. Set the site to "Coming Soon" after launching it does not cause the error to return.

[jerrysarcastic]

Also reported in 8642688-zd-a8c

launching the site/setting back to coming soon worked to get this user unstuck

[annezazu]

error.during.launchpad.mov

Not sure if this is the same but it might be? cc @inaikem for a double check. Will open a separate issue if not. This was rough either way and hung for at least 5 minutes (I forgot about it and started working on something else).

[mmtr]

I think this issue was fixed by #90706. Feel free to re-open if we get new reports.

Not sure if this is the same but it might be?

@annezazu it looks like a different issue to me. The issue reported here was preventing users from accessing the editor because of a forced redirect:

• User skips launchpad
• Launchpad redirects to My Home
• User opens editor
• Editor mistakenly redirects to launchpad because tasks are not completed
• Launchpad redirects to My Home

It seems that you're facing a window.AppBoot error which is something we investigated in the past (see p1699188564421549-slack-C02DQP0FP). It happens when a script needed by Calypso cannot be loaded for some reason.