Update JIRA user instructions (#23)

_articles/offboarding.md

@@ -20,7 +20,7 @@ Review the [Leaving TTS page in the TTS Handbook](https://handbook.tts.gsa.gov/l
 - [Create a new issue in the `identity-devops` GitHub repository using the off-boarding template](https://github.com/18F/identity-devops/issues/new?template=offboard-devops.md) and ping `@login-devops-oncall` in Slack to alert them to the new offboarding issue
 - Check in `#admins-github` to ensure that GitHub access for this person has been removed (TTS `#people-ops` is usually on top of this). If this person is moving elsewhere in TTS ensure they have been removed from `identity-*` [GitHub teams](https://github.com/orgs/18F/teams/).
   - Note that CircleCI, CodeClimate, and Snyk rights are removed via GitHub integration
-- [Create a ticket in the Jira AdminTasks project](https://cm-jira.usa.gov/secure/CreateIssue!default.jspa) requesting that the user be removed from the Login.gov project (and deactivated if they are no longer working for GSA).
+- [Using the JIRA Portal](https://cm-jira.usa.gov/servicedesk/customer/portal/11), choose `Application Access` and request that the user be removed from the Login.gov project (and deactivated if they are no longer working for GSA).
 - Use the [TTS Slack Form](https://goo.gl/forms/mKATdB9QuNo7AXVY2) to submit user modification
 - [Remove user from Login.gov Google Groups](https://groups.google.com/a/gsa.gov/forum/#!myforums)
 - [Remove the user from Hubspot](https://app.hubspot.com/settings/5531666/users)

_articles/onboarding.md

@@ -43,9 +43,7 @@ Look at this work as a power multiplier, you are helping someone gain a firm fou
 - Add them to the [Login Services Shared Events calendar](https://calendar.google.com/calendar/embed?src=gsa.gov_6ovul6pcsmgd40o8pqn7qmge5g%40group.calendar.google.com&ctz=America%2FLos_Angeles)
   - Non-GSA.gov email address: `See all event details` permission
   - With GSA.gov email address: `Make changes AND manage sharing`
-- [Create a JIRA ticket](https://cm-jira.usa.gov/secure/CreateIssue!default.jspa) requesting an account for them
-  - Create issue in [the **JIRA AdminTasks*- project](https://cm-jira.usa.gov/projects/JAT/issues)
-  - List the user's name and email address, and request they be added to the Login.gov project in JIRA
+- [Using the JIRA Portal](https://cm-jira.usa.gov/servicedesk/customer/portal/11), choose `Application Access` and request a new JIRA account. Under `Access Details` ask that they be added to the Login.gov project.
 - Approve their PR to update [`team.yml`](https://github.com/18F/identity-private/blob/master/team/team.yml) with their info
 - Verify their membership in all appropriate Google Groups. This will grant them permission to see the Login.gov Team Drive and other Google Docs
 - Update the [Login.gov org chart](https://docs.google.com/spreadsheets/d/1tiTR2ohdl0NIsrF4gJjNipEZ0z0oq1pOFWYjHg8Tbi0/edit#gid=0)