2i changes

[emmagifford]

Description

Generally, added the new code Chris identified to stop the automatic table of contents generating every time I saved the changes

Security
Changed double speech marks to single quotation marks
GDPR
Added no TOC markdown
Made Virtual Private Clouds lower case
NHS Notify restrict communications
Removed full stop at end of bullet
Removed oxford commas

NHS App
Added missing sentence 'When a user selects the banner notification, this opens their message in the NHS App.'
Added 'the' before NHS App to last image caption
Changed 'that' to 'who' in 'members of the public who have the NHS App'

Text messages
Changed 'a' to 'an' in first image caption

Letters
Changed 'two sided letter' to 'double-sided letter' in caption, to match language on other pages
Changed 'Page size and layout: A4 portrait (210 x 297mm)' to 'The page size and layout is A4 portrait (210 x 297mm).'
Added apostrophe to 'recipient's address'

Pricing
Text messages
Added 'accented' before 'characters' in that column of the table at bottom to distinguish it from the table above
Changed 'each additional… characters' to 'every additional… characters'

Letters
Added hyperlink to accessible formats page
Made all '+ VAT' instances in the body texts '(plus VAT)' for consistency with other pages
Removed hyphen from second 'cross charge'
Added some contractions e.g. 'you'll', 'you've'

Using NHS Notify
MESH
Added link to MESH
Added onboarding team email

Editing and formatting
Added '' to markdown examples, to stop the markdown from rendering and keep the code visible for users to copy

Links and URLs
Changed 'Scroll down to see a guide to the available Markdown' to 'The formatting guide with the available Markdown is on the right-hand side of the page'.

Tell recipients who…
Added a heading for 'Return addresses', as this is quite a significant bit of content and it could get missed otherwise
Added link to ODS portal

Accessible formats

Added link to letter pricing page
Changed 'This is available for NHS App messages, emails, text messages and letters' to 'This is available for all message channels'
Made the '4. We’ll check for recipients with access needs' section more concise

Letters in other languages
Made the 'We'll check for recipients who need letters in other languages' section more concise

Delivery times
Updated the NHS App section in line with the Figma prototype, which has the latest content requests from App colleagues
Minor tweaks to wording - 'because there are privacy issues' > 'because of privacy issues', made 'it is' a contraction
Added line breaks in letter section to add more white space

Providing NHS numbers
Made 'Numbers' lower case in 'NHS numbers'
Amended first link to API to open in a new tab

Support
Added onboarding team email

Get started
Incorporated the onboarding email into the existing sentence

Context

Adding missing links, tweaking language and fixing TOC code.

Type of changes

• Refactoring (non-breaking change)
• New feature (non-breaking change which adds functionality)
• Breaking change (fix or feature that would change existing functionality)
• Bug fix (non-breaking change which fixes an issue)

Checklist

• I am familiar with the contributing guidelines
• I have followed the code style of the project
• I have added tests to cover my changes
• I have updated the documentation accordingly
• This PR is a result of pair or mob programming

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Sensitive Information Declaration

To ensure the utmost confidentiality and protect your and others privacy, we kindly ask you to NOT including PII (Personal Identifiable Information) / PID (Personal Identifiable Data) or any other sensitive data in this PR (Pull Request) and the codebase changes. We will remove any PR that do contain any sensitive information. We really appreciate your cooperation in this matter.

• I confirm that neither PII/PID nor sensitive data are included in this PR and the codebase changes.