Features with Ross's fixes

.tool-versions

@@ -1,9 +1,10 @@
 # This file is for you! Please, updated to the versions agreed by your team.
 
-terraform 1.7.0
-pre-commit 3.6.0
-nodejs 18.18.2
 gitleaks 8.18.4
+nodejs 18.18.2
+pre-commit 3.6.0
+terraform 1.7.0
+vale 3.6.0
 # ==============================================================================
 # The section below is reserved for Docker image versions.
 

docs/pages/features/emails.md

@@ -10,7 +10,7 @@ permalink: /features/emails
 section: Message channels
 ---
 
-Use NHS Notify to bulk send free unlimited emails to patients and members of the public.
+Use NHS Notify to send free unlimited emails to patients and members of the public, in bulk and individually.
 
 {% include components/image.html
     src="nhs-notify-email-example.svg"

docs/pages/features/features.md

@@ -16,7 +16,7 @@ Use NHS Notify to send:
 - [text messages (SMS)]({% link pages/features/text-messages.md %})
 - [letters]({% link pages/features/letters.md %})
 
-## Send messages in bulk to different audiences
+## Send messages to different audiences in bulk and individually
 
 You only need a person’s NHS number to send them messages. Choose who you want to message by providing NHS numbers.
 
@@ -47,13 +47,12 @@ You can set up routing plans to:
 
 ## Prevent sending people unnecessary messages
 
-NHS Notify uses the Personal Demographics Service to automatically prevent you from messaging [recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}).
+NHS Notify uses the [Personal Demographics Service](https://digital.nhs.uk/services/personal-demographics-service) to automatically prevent you from messaging [recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}).
 
 ## Reach audiences with additional needs
 
 You can use NHS Notify to:
 
-- [find recipients with access or language needs]({% link pages/using-nhs-notify/find-recipients-with-access-or-language-needs.md %})
 - [send letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
 - [send letters in accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %})
 

docs/pages/features/letters.md

@@ -10,7 +10,7 @@ permalink: /features/letters
 section: Message channels
 ---
 
-You can use NHS Notify to print and bulk send letters to patients and members of the public with addresses in the UK.
+You can use NHS Notify to print and send letters to patients and members of the public with addresses in the UK. You can do this in bulk and individually.
 
 {% include components/image.html
     src="nhs-notify-letter-two-sides-example.svg"
@@ -22,8 +22,8 @@ You can use NHS Notify to print and bulk send letters to patients and members of
 
 This page will tell you:
 
-- our letter specification
-- what envelopes we use
+- [our letter specification](#letter-specification)<!-- markdownlint-disable-line -->
+- [what envelopes we use](#envelopes)
 
 You might want to understand more about:
 
@@ -42,9 +42,3 @@ The page size and layout is A4 portrait (210 x 297mm).
 ## Envelopes
 
 NHS Notify uses C5 size envelopes with an address window. This means the A4 letter is folded in half with the recipient's address displayed in the address window.
-
-{% include components/image.html
-    src="nhs-notify-envelope-example.svg"
-    alt="An image showing a C5 brown paper envelope with an address window."
-    caption="A C5 brown paper envelope used by NHS Notify."
-%}

docs/pages/features/nhs-app-messages.md

@@ -10,7 +10,7 @@ permalink: /features/nhs-app-messages
 section: Message channels
 ---
 
-Send free unlimited messages to patients and members of the public who have the NHS App.
+Send free messages of up to 1,000 characters to patients and members of the public who have the NHS App.
 
 {% include components/image.html
     src="nhs-notify-nhs-app-example-2.svg"
@@ -20,7 +20,9 @@ Send free unlimited messages to patients and members of the public who have the
 
 ## What you need to know
 
-This page will tell you about push notifications from the NHS App.
+Recipients can receive NHS App messages in their NHS App inbox.
+
+[Push notifications](#push-notifications) are generated when recipients have an unopened message in their NHS App inbox.
 
 You might also want to understand more about:
 

docs/pages/features/text-messages.md

@@ -10,7 +10,7 @@ permalink: /features/text-messages-sms
 section: Message channels
 ---
 
-Use NHS Notify to bulk send text messages such as invitations, alerts, notifications or reminders to your audiences.
+Use NHS Notify to send text messages such as invitations, alerts, notifications or reminders to your audiences. You can do this in bulk and individually.
 
 {% include components/image.html
     src="nhs-notify-iphone-android-sms-example.svg"

docs/pages/get-started/get-started.md

@@ -22,6 +22,6 @@ You might want to learn more about:
 
 ## 2. Get in touch to register your interest
 
-If you think NHS Notify is right for your organisation or service, you can get in touch with our engagement team via <onboarding-email@nhs.net>.
+If you think NHS Notify is right for your organisation or service, you can get in touch with our engagement team via <england.nhsnotify@nhs.net>.
 
 We'll contact you within 10 working days to find out more about what your service needs.

docs/pages/support/support.md

@@ -27,4 +27,4 @@ If you work in NHS England and want to start using NHS Notify, find out how to [
 
 ## I have questions about NHS Notify
 
-If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via <onboarding-email@nhs.net>.
+If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via <england.nhsnotify@nhs.net>.

docs/pages/using-nhs-notify/accessible-formats.md

@@ -61,11 +61,13 @@ Provide recipients' NHS numbers as separate data files for each type of accessib
 
 ### 4. We'll check for recipients with access needs
 
+NHS Notify checks for recipients who need letters in accessible formats using the [Personal Demographics Service (PDS)](https://digital.nhs.uk/services/personal-demographics-service).
+
 It’s your responsibility to message recipients based on their access needs.
 
-NHS Notify can check who needs accessible formats, but we’ll only send them an accessible format if:
+We’ll only send the accessible format if:
 
-- you've created an accessible template that matches
+- you’ve created an accessible template that matches
 - PDS confirms they have access needs
 
-We’ll send the standard letter if you've not given us the accessible template, even if PDS says there are recipients with access needs.
+We’ll send the standard letter if you’ve not given us the accessible template, even if PDS says there are recipients with access needs.

docs/pages/using-nhs-notify/find-recipients-with-access-or-language-needs.md

@@ -7,7 +7,9 @@ title: Finding recipients with access or language needs
 parent: Using NHS Notify
 nav_order: 5
 permalink: /using-nhs-notify/find-recipients-with-access-or-language-needs
-section: Sending a message
+section: Writing a message
+published: false
+
 ---
 
 NHS Notify identifies people who need messages in accessible formats or other languages (sometimes called preferences).

docs/pages/using-nhs-notify/letters-in-other-languages.md

@@ -73,11 +73,15 @@ Aim to keep your message content to 2 double-sided sheets to save costs. This wi
 
 ### We'll check for recipients who need letters in other languages
 
+NHS Notify checks for recipients who need letters in other languages using the [Personal Demographics Service (PDS)](https://digital.nhs.uk/services/personal-demographics-service).
+
+You need to decide whether to message recipients based on their access or language needs.
+
 You can decide whether to message recipients based on their language preferences.
 
-NHS Notify checks who needs letters in other languages, but we’ll only send them these if:
+We’ll only send the letter in the other language if:
 
-- you've created a template in another language that matches
+- you’ve created a template in the other language that matches
 - PDS confirms they need messages in this language
 
-We’ll send the letter in English if you've not given us the translation, even if PDS says recipients need messages in other languages.
+We’ll send the letter in English if you’ve not given us the translation, even if PDS says recipients need messages in other languages.

docs/pages/using-nhs-notify/mesh.md

@@ -17,4 +17,4 @@ You should only use MESH to send messages if your organisation or service does n
 - have a developer
 - need the features offered by our API
 
-Check if MESH is right for you by contacting our engagement team at <onboarding-email@nhs.net>.
+Check if MESH is right for you by contacting our engagement team at <england.nhsnotify@nhs.net>.

docs/pages/using-nhs-notify/personalisation.md

@@ -18,4 +18,4 @@ To personalise a message, use double brackets to add a placeholder to your conte
     text='<code>Hello ((firstName)), your NHS Number is ((nhsNumber))'
 %}
 
-NHS Notify uses the Personal Demographics Service to find and populate certain personalisation fields.
+NHS Notify uses the [Personal Demographics Service (PDS)](https://digital.nhs.uk/services/personal-demographics-service) to find and populate certain personalisation fields.

docs/pages/using-nhs-notify/using-nhs-notify.md

@@ -18,15 +18,14 @@ This guidance is to help teams understand how to use NHS Notify.
 
 ## Writing a message
 
+- [Accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %})
+- [Letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
 - [Personalisation]({% link pages/using-nhs-notify/personalisation.md %})
-- [Tell recipients who your messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
 
 ## Sending a message
 
+- [Tell recipients who your messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
 - [Delivery times]({% link pages/using-nhs-notify/delivery-times.md %})
 - [Providing NHS Numbers]({% link pages/using-nhs-notify/providing-nhs-numbers.md %})
 - [Routing plans]({% link pages/using-nhs-notify/routing-plans.md %})
-- [Accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %})
-- [Letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
-- [Find recipients with access or language needs]({% link pages/using-nhs-notify/find-recipients-with-access-or-language-needs.md %})
 - [Recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %})