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Added 'message cascade' concept into /routing-plans #60

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Added 'message cascade' concept into /routing-plans #60

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19 changes: 15 additions & 4 deletions docs/pages/using-nhs-notify/routing-plans.md
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Expand Up @@ -16,7 +16,18 @@ Setting up a routing plan can make your messages more effective and sometimes lo

You can set up routing plans to:

- use certain templates for specific groups of recipients
- message a recipient with each channel in the order you choose
- set up fallbacks for messages that fail
- stop sending messages after a chosen channel is successful
- [send messages in a cascade](#message-cascades)
- use specific message templates for different groups of recipients
- stop sending messages to a recipient when a channel is successful

## Message cascades

A message cascade allows you to message a recipient with different channels in the order you choose. You can set up primary or secondary message cascades in your routing plan.

### Primary cascades

Use primary message cascades to send a message with a different channel as a fallback if a primary channel fails.

### Secondary cascades

Use a secondary message cascades to send a message with another channel at the same time as your primary channel. For example, sending a text message at the same time as an email. You cannot fallback to another channel with secondary cascades.
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