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Remove toc macro #2646

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7 changes: 3 additions & 4 deletions concept_requesting_support.adoc
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Expand Up @@ -27,6 +27,7 @@ image:SupportPageWithLearningCenter.png[Support page]




Data Infrastructure Insights offers self-service and email support when running in trial mode. Once you have subscribed to the service, it is strongly recommended that you activate support entitlement. Activating support entitlement enables you to access technical support over the online chat, the web ticketing system, and the phone. The default support mode is self-service until registration is completed. See <<obtaining-support-information,details>> below.

During the initial subscription process, your Data Infrastructure Insights instance will generate a 20-digit NetApp serial number starting with "950". This NetApp serial number represents the Data Infrastructure Insights subscription associated with your account. You must register the NetApp serial number to activate support entitlement. We offer two options for support registration:
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== Obtaining Support Information

NetApp provides support for Data Infrastructure Insights in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles or the NetApp community. For users who are subscribed* to Data Infrastructure Insights, technical support is available via phone or web ticketing. A NetApp Support Site (NSS) SSO account is required for web ticket along with case management.

*Support is available with Basic Edition as long as all your NetApp storage systems are covered at least at the Premium Support level.
NetApp provides support for Data Infrastructure Insights in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles or the NetApp community. For users who are subscribed to Data Infrastructure Insights, technical support is available via phone or web ticketing. A NetApp Support Site (NSS) SSO account is required for web ticket along with case management.

Many NetApp offerings include Data Infrastructure Insights Basic Edition as part of the package. If you would like to upgrade to Premium Edition, contact your sales representative.
Data Infrastructure Insights Basic Edition is included with all NetApp storage support offerings at Expert level and above.

=== Self-Service Support:

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1 change: 0 additions & 1 deletion concept_subscribing_to_cloud_insights.adoc
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= Subscribing to Data Infrastructure Insights
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1 change: 0 additions & 1 deletion concept_troubleshooting_overview.adoc
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= Troubleshooting Data Infrastructure Insights Problems
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1 change: 0 additions & 1 deletion data_collector_list.adoc
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= Data Infrastructure Insights Data Collector List
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= Data Infrastructure Insights documentation
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1 change: 0 additions & 1 deletion reference_data_collector_support_matrix.adoc
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= Data Infrastructure Insights Data Collector Support Matrix
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1 change: 0 additions & 1 deletion reference_schemas.adoc
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= Data Infrastructure Insights Schemas for Reporting
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1 change: 0 additions & 1 deletion reporting_overview.adoc
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= Data Infrastructure Insights Reporting Overview
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1 change: 0 additions & 1 deletion reporting_schema_diagrams.adoc
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= Data Infrastructure Insights Reporting Schema Diagrams
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1 change: 0 additions & 1 deletion reporting_user_roles.adoc
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= Data Infrastructure Insights Reporting User Roles
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= Troubleshooting General Data Infrastructure Insights Problems
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