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Intro -> Support: Turn variablelists into sections
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@cwickert
cwickert committed Jan 19, 2024
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(PAYG). For more information about BYOS and PAYG, refer to
<xref linkend="sec-intro-plans"/>.
</para>
<variablelist>
<varlistentry>
<term>BYOS</term>
<sect2 xml:id="intro-byos-support">
<title>BYOS</title>
<para>
BYOS instances are supported by &suse; under the terms of your &suse;
subscription. For an overview of &suse;'s support subscriptions, refer to
<link xlink:href="https://www.suse.com/support/"/>.
</para>
</sect2>
<sect2 xml:id="intro-payg-support">
<title>PAYG</title>
<para>
Regular PAYG instances include support through the cloud service provider which
in turn is supported by &suse;. If you have a problem, <emphasis>always contact
your CSP for assistance</emphasis>. They provide 1st and 2nd level support, and will
work with &suse; for L3 support as required.
</para>
<important>
<title>&azure; basic images</title>
<para>
&azure; also offers a basic PAYG image that only includes updates.
Instances created from this image are <emphasis>not eligible for support</emphasis>.
</para>
</important>
</sect2>
<sect2 xml:id="intro-priority-support">
<title>PAYG with &suse; Priority Support</title>
<para>
&suse; offers 24x7 priority support for the PAYG versions of the following products:
</para>
&priority_support_offerings;
<para>
You can transact priority support through the &aws; and &azure; marketplaces, where you
will see two different listings: <literal>EU and UK only</literal> and <literal>non-EU and
non-UK only</literal>. Two listings are needed as there are different regulations to comply
with, but the images and the support offering are identical. Select the correct listing for
your organization's CSP account:
</para>
<itemizedlist>
<listitem>
<para>
BYOS instances are supported by &suse; under the terms of your &suse;
subscription. For an overview of &suse;'s support subscriptions, refer to
<link xlink:href="https://www.suse.com/support/"/>.
For &aws;, it depends on the <literal>tax address</literal> of the account, see
<link xlink:href="https://aws.amazon.com/tax-help/location"/>.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>PAYG</term>
<listitem>
<para>
Regular PAYG instances include support through the cloud service provider which
in turn is supported by &suse;. If you have a problem, <emphasis>always contact
your CSP for assistance</emphasis>. They provide 1st and 2nd level support, and will
work with &suse; for L3 support as required.
For &azure;, it depends on the <literal>sold to</literal> address of the account, see
<link xlink:href="https://learn.microsoft.com/azure/cost-management-billing/manage/change-azure-account-profile"/>.
</para>
<important>
<title>&azure; basic images</title>
<para>
&azure; also offers a basic PAYG image that only includes updates.
Instances created from this image are <emphasis>not eligible for support</emphasis>.
</para>
</important>
</listitem>
</varlistentry>
<varlistentry>
<term>PAYG with &suse; Priority Support</term>
<listitem>
<para>
&suse; offers 24x7 priority support for the PAYG versions of the following products:
For &gc;, it depends on the <literal>billing country</literal> of the account, see
<link xlink:href="https://support.google.com/cloudidentity/answer/3530790"/>.
</para>
&priority_support_offerings;
<para>
You can transact priority support through the &aws; and &azure; marketplaces, where you
will see two different listings: <literal>EU and UK only</literal> and <literal>non-EU and
non-UK only</literal>. Two listings are needed as there are different regulations to comply
with, but the images and the support offering are identical. Select the correct listing for
your organization's CSP account:
</listitem>
</itemizedlist>
<para>
For a complete list of countries that are eligble to transact priority support through the
CSP's marketplaces, and the correct listing for each country, refer to
<xref linkend="countrylist"/>.
</para>
<important>
<title>Other countries</title>
<para>
If the billing or tax address of your organization's CSP account is located in a country not
listed in <xref linkend="countrylist"/>, you currently cannot transact priority support
through the CSP's marketplaces.
</para>
<para>
&suse; is committed to making priority support available in more countries. In the meantime,
you can still use &suse; PAYG products with regular support from the CSP. If you want support
by &suse;, use a BYOS version.
</para>
</important>
</sect2>
<sect2 xml:id="intro-support-more">
<title>More information</title>
<para>
For more information, refer to the <link
xlink:href="https://www.suse.com/support/policy/">&suse; Technical Support
Policy</link> and the support statement for &sle; in <xref linkend="pre-public-cloud"/>.
</para>
<itemizedlist>
<listitem>
<para>
For &aws;, it depends on the <literal>tax address</literal> of the account, see
<link xlink:href="https://aws.amazon.com/tax-help/location"/>.
</para>
</listitem>
<listitem>
<para>
For &azure;, it depends on the <literal>sold to</literal> address of the account, see
<link xlink:href="https://learn.microsoft.com/azure/cost-management-billing/manage/change-azure-account-profile"/>.
</para>
</listitem>
<listitem>
<para>
For &gc;, it depends on the <literal>billing country</literal> of the account, see
<link xlink:href="https://support.google.com/cloudidentity/answer/3530790"/>.
</para>
</listitem>
</itemizedlist>
<para>
For a complete list of countries that are eligble to transact priority support through the
CSP's marketplaces, and the correct listing for each country, refer to
<xref linkend="countrylist"/>.
For information on how to contact the &suse; support team and report
problems, refer to the <link
xlink:href="https://www.suse.com/support/handbook/">&suse; Technical Support
Guide</link>.
</para>
<important>
<title>Other countries</title>
<para>
If the billing or tax address of your organization's CSP account is located in a country not
listed in <xref linkend="countrylist"/>, you currently cannot transact priority support
through the CSP's marketplaces.
</para>
<para>
&suse; is committed to making priority support available in more countries. In the meantime,
you can still use &suse; PAYG products with regular support from the CSP. If you want support
by &suse;, use a BYOS version.
</para>
</important>
</listitem>
</varlistentry>
</variablelist>
<para>
For more information, refer to the <link
xlink:href="https://www.suse.com/support/policy/">&suse; Technical Support
Policy</link> and the support statement for &sle; in <xref
linkend="pre-public-cloud"/>.
</para>
<para>
For information on how to contact the &suse; support team and report
problems, refer to the <link
xlink:href="https://www.suse.com/support/handbook/">&suse; Technical Support
Guide</link>.
</para>
</sect2>
</sect1>

<sect1 xml:id="sec-intro-instance-types">
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