Hello, we are TEN BRASIL LTDA! Our company is registered under CNPJ number 09.203.409/0001-80 and is headquartered at Rodovia SC 492, KM 23, Linha 51, Box 01, Interior, Maravilha - SC, (hereinafter "TEN BRASIL"). We conduct our business through the following channels: commercial, website, TenBrasil sales platform, and TenApp, which are available at the following addresses: www.tenbrasil.com.br, plataforma.tenbrasil.com.br, and via AppleStore/PlayStore.
When you use our services, you provide us with some information so that we can fulfill the contract and carry out necessary communications to conduct our current and future relationship.
Therefore, we understand that you are also entrusting us with the protection of your information, and this is a great responsibility for us.
You are here to find out what data we collect, how we use it, and how we are doing it. For this reason, we detail below our Privacy Policy and Personal Data Protection (Policy). Please read this document carefully, as it will help you better manage all your rights.
In general, TEN BRASIL acts as the data controller for the data processed under its responsibility, but in some cases, it may receive or share data with other controllers or processors, always respecting the purpose and other principles inherent to the protection of personal data. The origin of the data may occur in three ways:
Data provided by the data subject: occurs when the data subject expressly and consciously shares them, such as requesting a quote or direct contact with TEN BRASIL through phone, messaging app, platform, app, social media, or website.
Data provided by third parties, especially integrators: cases in which a third party provides the data of the data subject, especially integrators in the case of sales fulfillment, product assistance, and other actions that involve the proper fulfillment of the contract.
Data collected on the website, platform, and app: indirect data collected due to the data subject's navigation on the website, platform, or app.
WE MAY COLLECT OR YOU MAY PROVIDE US WITH your registration data for the purpose of identification and contract execution. In addition, we may collect or you may provide us with your contact information, such as phone numbers and email, in order to provide our services and assist you. When using our platform/website, WE MAY COLLECT OR YOU MAY PROVIDE US WITH, if necessary, some technical information from your device, such as IP address and Source Logical Port, date and time logs of each action you perform, screens accessed, session ID, and cookies, in order to confirm transactions, comply with legal obligations, and security alerts. In case of browsing our website, platform, and application, we collect IP address and Source Logical Port, session ID, and cookies. Additionally, the data is also used for your protection, either to fulfill legal obligations and ensure your rights or to prevent any fraud. In physical spaces, in addition to personal data used for identification purposes, images from CCTV will be processed.
To provide an enhanced experience when using our service, we may request some personally identifiable information, such as company name, CNPJ (Brazilian tax identification number), phone number, email address, address, time zone, profile image, header and footer, service fees, banking information, state registration, and social contract.
Please note that the application may use third-party services that may collect information to identify you. For more details, you can refer to the privacy policy of the third-party service providers used by the application.
Additionally, we may also collect the customer's name, email, phone number, CPF or CNPJ (Brazilian tax identification numbers), date of birth, RG or IE (Brazilian identification numbers), and billing and shipping address.
It's important to note that TenApp requires mandatory login to access its features. We take data privacy seriously and strive to ensure the security and confidentiality of the information you provide to us. The app is exclusively designed to generate quotes and orders, where the user must access the web platform to complete the purchase.
Service Providers We may employ third-party companies and individuals for the following reasons:
• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We store your data for different periods using various technologies, according to the nature of the data and legal requirements. Your data will be stored for the duration of our relationship, or until you request deletion (if possible), or until all legal retention periods have expired, after which they will be permanently deleted.
Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They are used to identify devices, activities, and user preferences.
Cookies do not allow any files or information to be extracted from the user's hard drive, nor do they provide access to personal information that did not originate from the user or how the website's resources are used.
• Third-party cookies Some of our partners may set cookies on the devices of users who access our website.
These cookies generally aim to enable our partners to offer personalized content and services to the user who accesses our website, by obtaining browsing data extracted from their interaction with the website.
Users can obtain more information about third-party cookies and how the data obtained from them is treated, as well as access the description of the cookies used and their characteristics, by accessing the following link:
• Google Analytics;
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=pt-br The entities responsible for collecting cookies may share the information obtained with third parties.
• Cookie Management
Users may object to the registration of cookies by the website by simply disabling this option in their own browser. More information on how to do this in some of the main browsers used today can be accessed from the following links:
• Internet Explorer: https://support.microsoft.com/pt-br/help/17442/windows-internet-explorer-delete-manage-cookies
• Safari: https://support.apple.com/pt-br/guide/safari/sfri11471/mac
• Google Chrome: https://support.google.com/chrome/answer/95647?hl=pt-BR&hlrm=pt
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Opera: https://www.opera.com/help/tutorials/security/privacy/
Disabling cookies, however, may affect the availability of some tools and functionalities of the website, compromising its proper and expected functioning. Another possible consequence is the removal of user preferences that may have been saved, negatively impacting their experience.
We employ technical and organizational measures to protect personal data from unauthorized access and situations such as destruction, loss, theft, or alteration of such data.
The measures we use take into consideration the nature of the data, the context and purpose of the processing, the risks that a potential breach would pose to the rights and freedoms of the data subject, and the current standards employed in the market by similar companies to ours.
Among the security measures adopted by us, we highlight the following:
• Personal data is stored in a secure environment;
• Access to our database is limited, so that unauthorized third parties cannot access it;
• We use SSL (Secure Socket Layer) certificate to encrypt the transmission of data between users' devices and our servers;
• We keep records of everyone who has any kind of contact with our database.
Although we take all necessary measures to prevent security incidents, it is possible that a problem may occur exclusively due to a third party, such as in the case of hacker or cracker attacks, or due to the exclusive fault of the user, for example, when the user transfers their data to a third party. Therefore, although we are generally responsible for the personal data we process, we disclaim responsibility in the event of exceptional situations like these, over which we have no control.
In any case, if any type of security incident occurs that may pose a risk or significant harm to any of our users, we will notify the affected parties and the National Data Protection Authority in accordance with the provisions of the General Data Protection Law.
This service may contain links to other websites. If you click on a third-party link, you will be directed to that website. Please note that these external websites are not operated by us. Therefore, we advise you to review the Privacy Policy of these websites. We have no control over and are not responsible for the content, privacy practices, or security of these external sites.
We do not assume any responsibility for the content, privacy policies, or practices of third-party websites or services.
Each operation of personal data processing needs to have a legal basis, which is nothing more than a justification that authorizes it, as provided for in the General Data Protection Law.
All our activities of personal data processing have a legal basis that supports them, among those allowed by the legislation. More information about the legal bases we use for specific operations of personal data processing can be obtained from our contact channels, as informed at the end of this Policy.
In accordance with the current laws in Brazil, especially Law No. 13.709/2018, you may exercise your rights as a data subject, such as requesting information, confirming processing, requesting updates, as well as deletion and portability, by contacting our specific channel informed below.
If you have any questions regarding the provisions of this Policy, you may contact us through the website www.tenbrasil.com.br/lgpd or contact our data protection officer via email at [email protected]. Updated on 11/04/2023.
