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Matthew Logan edited this page Jul 16, 2023 · 8 revisions

Introduction

Wayfinder is an app that assists citizens in locating the services they require while also providing accurate information about provincial service locations. Wayfinder, as opposed to relying on third-party solutions such as "Google Maps," directs users to public-facing government offices, ensuring a more reliable and relevant search experience.

Wayfinder displays the user's current location on an interactive map and dynamically displays requested offices by service type, such as "Service BC" or "Hospital." Users can also search for locations based on the service they require, such as "Driver Licencing."

As a Progressive Web Application (PWA), Wayfinder combines the functionality of a regular webpage with that of a native app. It can be installed on devices, allowing offline access and continuous user functionality. Wayfinder takes advantage of this offline accessibility by including a set of map data stored on the device, ensuring access even in remote areas.

Wayfinder features a user-friendly interface that is easy to navigate, ensuring a seamless and efficient experience for users. As an application developed for the BC Government, Wayfinder offers distinct advantages over competitors by providing accurate and up-to-date information, serving as a reliable source of truth.

Executive Summary

The Information Management Branch (IMB) is the central IM/IT services group reporting to the Ministry of Citizen Services Chief Information Officer within the BC Government. Starting in 2022, the IMB has embarked on an initiative to modernize its portfolio of applications, which support a diverse range of business units within the Ministry to support the delivery of services to Citizens and the Ministry. An integral part of the modernization process includes adopting Agile and LEAN approaches for the development of IM and IT solutions. The IMB has invested in expanding their in-house capacity and competencies in modern, open-source applications hosted on the BC Dev Exchange containerized hosting platform. The Team Wayfinder Capstone seeks to contribute to the IMB's modernization efforts by developing a suite of common components that can be leveraged by other development teams in the coming years.

Project Purpose

Access to Government services falls into a range of categories, such as information retrieval, permits, and obtaining social programs like benefits. Citizens seek access to Government services through a diverse set of channels, including web-based search engines and the government's main web page, gov.bc.ca. Increasingly, citizens use their mobile phones as their preferred channel. There are occasions when citizens are required to meet with an in-person government agent through one of the over hundred ServiceBC offices located throughout the province. Locating a ServiceBC office can be challenging. Citizens may use Google Maps, which may result in an unreliable address being suggested.

People

We would like to acknowledge the members of the Wayfinder team who committed their knowledge and guidance to see this project to fruition.

CITZ-IMB-WAYFINDER 2023

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