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Update 5_Implementation-Guide.md
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Ravi Prakash authored Sep 25, 2023
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# Implementation Guide

This document contains the REQUIRED and RECOMMENDED standard functionality that must be implemented by any Online Dispute Resolution Platform a.k.a BPPs and User Platforms a.k.a BAPs.
This document contains the REQUIRED and RECOMMENDED standard functionality that must be implemented by any BPPs and BAPs in the ODR ecosystem.

The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in this document are to be interpreted as described in [BECKN-010](https://github.com/beckn/protocol-specifications/blob/draft/docs/BECKN-010-Keyword-Definitions-for-Technical-Specifications.md) from core specifications.

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