TicketAI is an AI-powered ticket management system that utilizes LlamaIndex, MongoDB, and OpenAI to streamline the ticket creatation and answering process.
This took was created to help businesses manage their customer support tickets more efficiently. It uses a combination of LlamaIndex, MongoDB, and OpenAI to provide a powerful and flexible solution for ticket management. it was created as a project by the team: AI-powerhouse.
Muhammad Bilal Jaswir Raghoe Rowan Wood
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LlamaIndex: LlamaIndex is a powerful search engine that allows users to quickly find relevant tickets based on keywords, categories, and other criteria.
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MongoDB: MongoDB is used as the database to store and manage ticket data. It provides a flexible and scalable solution for storing large amounts of data.
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OpenAI: OpenAI's natural language processing capabilities are leveraged to automate ticket categorization, sentiment analysis, and response generation.
To undestand about data retrieval ,cleaning ,making embeddings and uploading all of the data on MongoDB take a look at llamaindex_&_mongodb.ipynb
Frontend and Trulens Evaluation
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