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> [!NOTE] | ||
> For security reasons, an authentication factor may not be available for recovery, even if you've used that authentication method with the account before. For example, SSH keys are removed from accounts after a period of inactivity and verified devices are recorded with cookies, and won't be available if your browser deletes cookies regularly. |
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Choose a recovery verification factor. | ||
- If you've used your current device to log into this account before and would like to use the device for verification, click **Verify with this device**. Device verification is recorded with cookies, and won't be available if your browser deletes cookies regularly. | ||
- If you've used your current device to log into this account before and would like to use the device for verification, click **Verify with this device**. | ||
- If you've previously set up an SSH key on this account and would like to use the SSH key for verification, click **SSH key**. | ||
- If you've previously set up a {% data variables.product.pat_generic %} and would like to use the {% data variables.product.pat_generic %} for verification, click **{% data variables.product.pat_generic_caps %}**. |
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1. To request a new password, visit {% ifversion fpt or ghec %}https://{% data variables.product.product_url %}/password_reset{% else %}`https://{% data variables.product.product_url %}/password_reset`{% endif %}. | ||
1. Enter the email address associated with your account, then click **Send password reset email.** | ||
> [!NOTE] | ||
> Only primary and backup email addresses can be used to request a new password. Unless you have previously chosen a specific backup email address, all verified emails are considered backup email addresses. | ||
1. {% data variables.product.prodname_dotcom %} will email you a link that will allow you to reset your password. You must click on this link within 3 hours of receiving the email. If you didn't receive an email from us, make sure to check your spam folder. |
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