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README.md

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 ## ✨ What is Parlant?
-Parlant is a framework that transforms how AI agents make decisions in customer-facing roles.
+Parlant is a framework that transforms how AI agents make decisions in customer-facing scenarios.
 
-Unlike traditional approaches that rely on prompt engineering or conversation flows, Parlant implements an active control system that ensures agents follow your specific business rules.
+Unlike traditional approaches that rely on prompt engineering or conversational flow charts, Parlant implements an dynamic control system that ensures agents follow your specific business rules by matching and activating the appropriate combination of behavioral guidelines for every specific context.
 
-When an agent needs to respond to a customer, Parlant's engine evaluates the situation, checks relevant guidelines, gathers necessary information through your tools, and continuously re-evaluates its approach based on your guidelines as new information emerges, creating responses that precisely align with your intended behavior.
+When an agent needs to respond to a customer, Parlant's engine evaluates the situation, checks relevant guidelines, gathers necessary information through your tools, and continuously re-evaluates its approach based on your guidelines as new information emerges. When it's time to generate a message, Parlant implements self-critique mechanisms to ensure that the agent's responses precisely align with your intended behavior as given by the contextually-matched guidelines.
 
 Parlant comes pre-built with responsive session (conversation) management, a detection mechanism for incoherence and contradictions in guidelines, content-filtering, jailbreak protection, an integrated sandbox UI for behavioral testing, native API clients in Python and TypeScript, and other goodies.