Integrate Chatwoot with Flutter app

Integrate Chatwoot flutter client into your flutter app and talk to your visitors in real time. Chatwoot helps you to chat with your visitors and provide exceptional support in real time. To use Chatwoot in your flutter app, follow the steps described below.

1. Create an Api inbox in Chatwoot

Refer to Create API Channel document.

2. Add the package to your project

Run the command below in your terminal

flutter pub add chatwoot_client_sdk

or

Add chatwoot_client_sdk:<<version>> to your project's pubspec.yml file. You can check here for the latest version.

NB: This library uses Hive for local storage and Flutter Chat UI for its user interface.

3. How to use

Replace baseUrl and inboxIdentifier with appropriate values. See here for more information on how to obtain your baseUrl and inboxIdentifier

a. Using ChatwootChatDialog

Simply call ChatwootChatDialog.show with your parameters to show chat dialog. To close dialog use Navigator.pop(context).

// Example
ChatwootChatDialog.show(
  context,
  baseUrl: "<<<your-chatwoot-base-url-here>>>",
  inboxIdentifier: "<<<your-inbox-identifier-here>>>",
  title: "Chatwoot Support",
  user: ChatwootUser(
    identifier: "[email protected]",
    name: "John Samuel",
    email: "[email protected]",
  ),
);

Available Parameters

Name	Default	Type	Description
context	-	BuildContext	Current BuildContext
baseUrl	-	String	Installation url for chatwoot
inboxIdentifier	-	String	Identifier for target chatwoot inbox
enablePersistance	true	bool	Enables persistence of chatwoot client instance's contact, conversation and messages to disk for convenience. true - persists chatwoot client instance's data(contact, conversation and messages) to disk. To clear persisted data call ChatwootClient.clearData or ChatwootClient.clearAllData false - holds chatwoot client instance's data in memory and is cleared as soon as chatwoot client instance is disposed Setting
title	-	String	Title for modal
user	null	ChatwootUser	Custom user details to be attached to chatwoot contact
primaryColor	Color(0xff1f93ff)	Color	Primary color for ChatwootChatTheme
secondaryColor	Colors.white	Color	Secondary color for ChatwootChatTheme
backgroundColor	Color(0xfff4f6fb)	Color	Background color for ChatwootChatTheme
l10n	ChatwootL10n()	ChatwootL10n	Localized strings for ChatwootChat widget.
timeFormat	DateFormat.Hm()	DateFormat	Date format for chats
dateFormat	DateFormat("EEEE MMMM d")	DateFormat	Time format for chats

b. Using ChatwootChat Widget

To embed ChatwootChat widget inside a part of your app, use the ChatwootChat widget. Customize chat UI theme by passing a ChatwootChatTheme with your custom theme colors and more.

import 'package:chatwoot_client_sdk/chatwoot_client_sdk.dart';
import 'package:flutter/material.dart';

void main() {
  runApp(MyApp());
}

class MyApp extends StatelessWidget {
  // This widget is the root of your application.
  @override
  Widget build(BuildContext context) {
    return MaterialApp(
      title: 'Flutter Demo',
      theme: ThemeData(
        primarySwatch: Colors.blue,
      ),
      home: MyHomePage(title: 'Flutter Demo Home Page'),
    );
  }
}

class MyHomePage extends StatefulWidget {
  MyHomePage({Key key, this.title}) : super(key: key);

  final String title;

  @override
  _MyHomePageState createState() => _MyHomePageState();
}

class _MyHomePageState extends State<MyHomePage> {

  @override
  Widget build(BuildContext context) {
    return ChatwootChat(
      baseUrl: "<<<your-chatwoot-base-url-here>>>",
      inboxIdentifier: "<<<your-inbox-identifier-here>>>",
      user: ChatwootUser(
        identifier: "[email protected]",
        name: "John Samuel",
        email: "[email protected]",
      ),
      appBar: AppBar(
        title: Text(
          "Chatwoot",
          style: TextStyle(
            color: Colors.black,
            fontWeight: FontWeight.bold
          ),
        ),
        backgroundColor: Colors.white,
      ),
      onWelcome: (){
        print("Welcome event received");
      },
      onPing: (){
        print("Ping event received");
      },
      onConfirmedSubscription: (){
        print("Confirmation event received");
      },
      onMessageDelivered: (_){
        print("Message delivered event received");
      },
      onMessageSent: (_){
        print("Message sent event received");
      },
      onConversationIsOffline: (){
        print("Conversation is offline event received");
      },
      onConversationIsOnline: (){
        print("Conversation is online event received");
      },
      onConversationStoppedTyping: (){
        print("Conversation stopped typing event received");
      },
      onConversationStartedTyping: (){
        print("Conversation started typing event received");
      },
    );
  }
}

Horray! You're done.

You also find a sample implementation here

Available Parameters

Name	Default	Type	Description
appBar	null	PreferredSizeWidget	Specify appBar if widget is being used as standalone page
baseUrl	-	String	Installation url for chatwoot
inboxIdentifier	-	String	Identifier for target chatwoot inbox
enablePersistance	true	bool	Enables persistence of chatwoot client instance's contact, conversation and messages to disk for convenience. true - persists chatwoot client instance's data(contact, conversation and messages) to disk. To clear persisted data call ChatwootClient.clearData or ChatwootClient.clearAllData false - holds chatwoot client instance's data in memory and is cleared as soon as chatwoot client instance is disposed Setting
user	null	ChatwootUser	Custom user details to be attached to chatwoot contact
l10n	ChatwootL10n()	ChatwootL10n	Localized strings for ChatwootChat widget.
timeFormat	DateFormat.Hm()	DateFormat	Date format for chats
dateFormat	DateFormat("EEEE MMMM d")	DateFormat	Time format for chats
showAvatars	true	bool	Show avatars for received messages
showUserNames	true	bool	Show user names for received messages.

c. Using Chatwoot Client

You can also create a customized chat ui and use ChatwootClient to load and sendMessages. Messaging events like onMessageSent and onMessageReceived will be triggered on ChatwootCallback passed when creating the client instance.

final chatwootCallbacks = ChatwootCallbacks(
      onWelcome: (){
        print("on welcome");
      },
      onPing: (){
        print("on ping");
      },
      onConfirmedSubscription: (){
        print("on confirmed subscription");
      },
      onConversationStartedTyping: (){
        print("on conversation started typing");
      },
      onConversationStoppedTyping: (){
        print("on conversation stopped typing");
      },
      onPersistedMessagesRetrieved: (persistedMessages){
        print("persisted messages retrieved");
      },
      onMessagesRetrieved: (messages){
        print("messages retrieved");
      },
      onMessageReceived: (chatwootMessage){
        print("message received");
      },
      onMessageDelivered: (chatwootMessage, echoId){
        print("message delivered");
      },
      onMessageSent: (chatwootMessage, echoId){
        print("message sent");
      },
      onError: (error){
        print("Ooops! Something went wrong. Error Cause: ${error.cause}");
      },
    );
    
    ChatwootClient.create(
        baseUrl: widget.baseUrl,
        inboxIdentifier: widget.inboxIdentifier,
        user: widget.user,
        enablePersistence: widget.enablePersistence,
        callbacks: chatwootCallbacks
    ).then((client) {
        client.loadMessages();
    }).onError((error, stackTrace) {
      print("chatwoot client creation failed with error $error: $stackTrace");
    });

Available Parameters

Name	Default	Type	Description
baseUrl	-	String	Installation url for chatwoot
inboxIdentifier	-	String	Identifier for target chatwoot inbox
enablePersistance	true	bool	Enables persistence of chatwoot client instance's contact, conversation and messages to disk for convenience. true - persists chatwoot client instance's data(contact, conversation and messages) to disk. To clear persisted data call ChatwootClient.clearData or ChatwootClient.clearAllData false - holds chatwoot client instance's data in memory and is cleared as soon as chatwoot client instance is disposed Setting
user	null	ChatwootUser	Custom user details to be attached to chatwoot contact
callbacks	null	ChatwootCallbacks	Callbacks for handling chatwoot events