Merge pull request sensu#206 from deepakmdass88/master

Added RT Handler which will create Tickets for the events in Request Tracker

handlers/notification/rt.rb

@@ -0,0 +1,62 @@
+#!/usr/bin/env ruby
+# Handler RT
+# ===
+#
+# This is a simple Handler script for Sensu which will create
+# tickets in Request Tracker for each event
+#
+# Note :- Replace user, pass, requestor, server, queue variables
+# 	  to suit to your RT 
+#
+#  Author Deepak Mohan Das   <[email protected]>
+#
+# Released under the same terms as Sensu (the MIT license); see LICENSE
+# for details.
+
+
+ require 'sensu-handler'
+ require 'net/http'
+ require 'timeout'
+
+class RT < Sensu::Handler
+  def short_name
+    @event['client']['name'] + '/' + @event['check']['name']
+  end
+
+  def action_to_string
+   @event['action'].eql?('resolve') ? "RESOLVED" : "ALERT"
+  end
+
+  def handle
+    user = 'rt_user'
+    pass = 'rt_pass'
+    requestor = '[email protected]'
+    server = 'http://localhost/'
+    queue = 'queue'
+    uri = URI("#{server}/REST/1.0/ticket/new")
+    stat = "#{@event['check']['output']}".chomp
+    body = <<-BODY.gsub(/^ {14}/, '')
+	    #{stat}
+            Host: #{@event['client']['name']}
+            Timestamp: #{Time.at(@event['check']['issued'])}
+            Address:  #{@event['client']['address']}
+            Check Name:  #{@event['check']['name']}
+            Command:  #{@event['check']['command']}
+            Status:  #{@event['check']['status']}
+            Occurrences:  #{@event['occurrences']}
+           BODY
+     subject = "#{action_to_string} - #{short_name}: #{@event['check']['notification']}"
+     content = "id: ticket/new\nRequestor: #{requestor}\nSubject: #{subject}\nStatus: new\nText: #{body} ticket\nQueue: #{queue}"
+     begin
+       timeout 10 do
+       puts "Connecting to Request tracker"
+       response = Net::HTTP.post_form(uri, {'user' => user, 'pass' => pass, 'content' => content})
+       puts "Response - #{response}"
+       end
+       rescue Timeout::Error
+       puts "CRITICAL --- Timed out while attempting to create ticket in RT"
+       rescue Net::HTTPBadResponse, Net::HTTPHeaderSyntaxError, Net::ProtocolError => e
+       puts "Critical --- HTTP Connection error #{e.message}"
+     end
+   end
+end