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2fa updates #740

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Jan 8, 2025
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2fa updates #740

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2fa updates
Simplychee Jan 5, 2025
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Merge branch 'master' into 2fa-dec31
Simplychee Jan 8, 2025
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41 changes: 22 additions & 19 deletions docs/user-guide/admin/users/multi-factor-authentication.md
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Expand Up @@ -6,36 +6,39 @@ description: Configure multi-factor authentication in Logz.io
keywords: [multi-factor authentication, sso, secured login]
---

Logz.io supports multi-factor authentication for all users on a main account or sub account.
To enable this feature, an account admin needs to contact the Support team.
Logz.io supports Multi-Factor Authentication to enhance the security of your main and sub-accounts. This feature ensures an additional layer of protection for user access.

:::caution Important
All users in your account must have Google Authenticator installed on their phones to be able to sign in.
Logz.io emails users to tell them when multi-factor authentication is enabled.
:::
## Enabling Two-Factor Authentication

Only account **admins** can enable 2FA for an account. To enable it:

Navigate to **Settings > Account settings** and toggle the Two-Factor Authentication button to enable the feature.

![Toggle](https://dytvr9ot2sszz.cloudfront.net/logz-docs/access-and-authentication/2fa-jan5.png)

### Request multi-factor authentication from Logz.io

<a class="intercom-launch" href="mailto:[email protected]">Contact the Support team</a>.
Write that you want to enable multi-factor authentication (MFA).
Once enabled, all users in the account will receive an email notification informing them that the account has been configured for enhanced security. All users in the account will be required to set up 2FA during their next login.

:::caution Important
Every user in the account must have Google Authenticator installed to sign in.
Logz.io will notify users via email when 2FA is enabled for the account.
:::

MFA is applied to your main account and each sub account separately.
Include the last six digits of your [account token](https://app.logz.io/#/dashboard/settings/manage-accounts) for each account that you want MFA enabled on.
## Setting Up Two-Factor Authentication

The Support team will tell you when multi-factor authentication is enabled.
When prompted:

### Enable MFA with QR code
* Open the **Google Authenticator** app on your phone.
* Scan the QR code displayed on the screen.
* Enter the verification code generated by the app.
* Click Verify to complete the setup.

Once Support enables MFA, log out of Logz.io.
The next time you log in, you'll see a QR code.
For all future logins, you’ll need to provide the verification code from Google Authenticator to access your account.

<!-- Do yourself a favor and scan the QR code in this image. You won't be disappointed. -->
![QR code](https://dytvr9ot2sszz.cloudfront.net/logz-docs/access-and-authentication/mfa--qr-code.png)
<img src="https://dytvr9ot2sszz.cloudfront.net/logz-docs/access-and-authentication/scan-qr-code-jan5.png" alt="qr-code" width="500"/>

### Activate multi-factor authentication

Scan the QR code using Google Authenticator, type your verification code, and click **Verify**.
## Disabling Two-Factor Authentication

In future logins, Logz.io will prompt you to enter your Google Authenticator verification code.
If you need to disable 2FA after enabling it, contact [help@logz.io](mailto:[email protected]). This feature cannot be turned off directly from the account settings.
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