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FAQ for eCHIS CHAs

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Kenn Sippell edited this page Dec 3, 2024 · 19 revisions

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CHA can't see a CHP's self-assessment even though the CHP completed it

If a CHA cannot view and verify a CHP's self-assessment then the self-assessment data has not made it to the CHA's device.

  1. Ensure you have not already verified. If you click on the CHP's Area and scroll down to the reports section there should be no verification report listed.
  2. Get a screenshot from the CHP confirming they have completed the self-assessment. This will appear in reports tab.
  3. Ensure CHA is logged into the account for the CHU which contains the CHP. Verify you can see the CHP's name on the contacts tab.
  4. Ensure the CHP has fully synced their data after completing the self-assessment.
  5. After the CHP has completed step 3 above, ensure the CHA fully syncs all data.
  6. If the task still does not appear, go to the Contacts Tab and then back to the Tasks Tab. This ensures all tasks are loaded.

CHP's HH Visits and Referrals are 0/0 in Self-Assessment

If you are seeing 0/0 for the CHP and do not agree with these numbers:

  1. Have the CHP complete self-assessment indicating that they disagree
  2. Complete a verification and approve or reject based on your evidence of the CHP's performance. It is best if CHPs share screenshots of performance tab from previous month.

We are working to correct this issue with data quality. Your patience is appreciated.

CHP Reporting They Cannot Find the Self-Assessment Task

If a CHP indicates that the performance self-assessment task is not showing:

  1. Is today within the performance self-assessment window (Nairobi 1st to 3rd, Migori 1st to 7th)? If not, the task should not appear.
  2. Has the CHP scrolled down through the full task list? It can be a bit hard to find.
  3. Ask the CHP to check the date on their device. Ensure the date is accurate.

It looks like this and is the only task with red text:

image

How can a CHA know if they have verified a CHP?

Sometimes you maybe are not sure if you verified a CHP. To confirm, you can:

  1. Login to the CHA account for CHU with the CHP
  2. Find the CHP's Area and select it
  3. Scroll down to the reports section and look for a verification

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eCHIS User Management

CHA Seeing All 0s on Performance Tab

This is a known problem in eCHIS. Tech team is working on it but experiencing delays. Thank you for your patience.

A CHP is missing, needs to be replaced, or is in the wrong CHU in eCHIS

Please work with your county subcoordinators to have CHPs added, replaced, or moved between CHUs.

Changing your name as the CHA

If the CHA name or phone number is mispelt or inconsistent across CHUs, this can be corrected by the CHA. This will change:

  • The signature name CHA is asked to sign
  • The CHA name appearing in dashboards

Follow these steps the steps in this video.

Screencast_20241201_002601.mp4

CHP Seeing Red Screen with Error

This user's account was improperly created or is now broken because of some deleted or removed data from eCHIS. Your subcounty coordinator can resolve this problem for you. Reach out to them sharing the description of the problem and the user's username.

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