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Update how.html.erb (professional advice and medical information) #1950

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62 changes: 54 additions & 8 deletions lib/views/help/how.html.erb
Original file line number Diff line number Diff line change
Expand Up @@ -13,27 +13,73 @@
this administration team, with support from mySociety’s Chief Executive and
<a href="<%= help_about_path(:anchor => 'who') %>">Trustees</a>.
</p>
<h2 id="we_dont_check_the_information">
<h2 id="we_dont_check_the_information">
We don't check the information on the site
<a href="#we_dont_check_the_information">#</a>
<a href="#we_dont_check_the_information">#</a>
</h2>
<p>
Freedom of information law gives people the right to access recorded information that is held by public bodies even where the information is incorrect.
Freedom of information law gives people the right to access recorded information that is held by public authorities, even where the information is incorrect.
We do not check the information provided by public authorities, or that contained within messages from requesters or annotations posted by users of the site.
There may be gaps and errors in the information published on the site. Some of the information may be out of date now, even if it was correct when it was first created.
There may be gaps and errors in the information published on the site. Some of the information
<a href="#information_may_be_out_of_date">may be out of date</a>.
</p>
<h2 id="information_may_be_out_of_date">
<h2 id="information_may_be_out_of_date">
Information you find on the site may be out of date
<a href="#information_may_be_out_of_date">#</a>
<a href="#information_may_be_out_of_date">#</a>
</h2>
<p>
Some public bodies will release information that is many years out of date on the site.
This can happen if the requester asks for information relating to events that happened a number of years ago.
This can also happen if a document has not been updated for some time, and the requester asks for the latest version.
This means that some of the information that is published on the site will already be out of date on the day it is published.
We never remove material from the site just because it is old or because a newer version of the material exists.
This means that some of the information that is published on the site will already be out of date on the day it is published.
We never remove material from the site just because it is old or because a newer version of the material exists.
This is because we are trying to create a permanent archive.
</p>
<h2 id="we_dont_provide_professional_advice">
We don't provide professional advice
<a href="#we_dont_provide_professional_advice">#</a>
</h2>
<p>
WhatDoTheyKnow contains information on a wide variety of topics. While some of the documents and files
published on the site contain recommendations and guidance, it is important to remember that this
information may be <a href="#we_dont_check_the_information">incorrect</a> or
<a href="#information_may_be_out_of_date">out of date</a>. Even where information is up to date and
accurate, it may not be suitable for your specific circumstances
or the circumstances of someone you are trying to help. The information on the site is not
intended to be used as professional advice by users of the site or anyone else. In addition, the
team that runs the site cannot provide financial, medical or legal advice, or any other type of
professional advice. See also the help text below relating to
<a href="#medical_information">medical information</a> on the site.
</p>
<p>
If you need advice, please consider seeking advice from a qualified professional.
</p>
<h2 id="medical_information">
Do not rely on any medical information you find on the site
<a href="#medical_information">#</a>
</h2>
<p>
WhatDoTheyKnow contains information on a wide variety of topics including information relating
to healthcare. The information on the site may be
<a href="#we_dont_check_the_information">incorrect</a> or
<a href="#information_may_be_out_of_date">out of date</a>.
Even if you find information on the site about healthcare that you believe is accurate and up to date,
it may not apply to you or someone you are trying to help, even if the symptoms appear to be similar.
In addition, the team that runs the site cannot provide medical advice or any other type of
<a href="#we_dont_provide_professional_advice">professional advice</a>.
</p>
<p>
If you think that you may need medical advice or treatment, you should contact a qualified
medical professional such as a doctor or pharmacist. In the UK, you also have the option to contact the
NHS advice service,
<a href="https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111/">NHS 111</a>.
If you require emergency medical assistance you should contact the emergency services immediately.
In the UK, in a medical emergency, you should dial 999 or 112 and ask for the ambulance service.
</p>
<p>
Please do not delay seeking medical advice or ignore any medical advice you have received based on any
information found on this site.
</p>
<h2 id="reactive_moderation">
Reactive moderation principle
<a href="#reactive_moderation">#</a>
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