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rachelwhitton committed Sep 10, 2024
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---
title: On-call help renamed to Emergency ticket (workspace level support)
published_date: "2024-09-10"
categories: [general]
title: '"On-call help" renamed to "Emergency ticket" (workspace level support)'
published_date: "2024-09-09"
categories: [user-interface]
---

In our ongoing commitment to enhance the clarity of our support options, we are renaming Pantheon's 'On-call help' to 'Emergency ticket.' This phased rollout will first impact support at the workspace level, with changes to site-level support coming in the next phase.
In our ongoing commitment to enhance the clarity of our support options, we are renaming Pantheon's '**On-call help**' to '**Emergency ticket**.' This phased rollout will first impact support at the workspace level, with changes to site-level support coming in the next phase.

For users accessing support from the site level, you will still see 'On-call help' for now. Rest assured, this is simply a name change, and it does not impact the scope of our service. The same level of support will continue to be provided.

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