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i18n/ja/docusaurus-plugin-content-docs/current/tutorials/real-time-multiplayer.md
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@@ -3,32 +3,84 @@ title: お支払いについて | |
sidebar_position: 24 | ||
--- | ||
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## プランの自動更新 | ||
Welcome to the Billing FAQ that lists the common questions relating to your PlayCanvas subscription. | ||
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以下はクレジットカードでお支払いいただく場合の説明となります。銀行振込でのお支払いをご希望する場合は、[[email protected]](mailto:[email protected])までご連絡ください。 | ||
PersonalプランまたはOrganizationプランを購入した場合には最初に購入した日が月次請求日となり、支払いが自動的に行われます。 | ||
### Does my subscription auto-renew? | ||
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## 請求書 | ||
Yes. Once you subscribe to the Personal or Organization plan, payment will automatically be taken on a monthly basis, on the day of the month when you first subscribed. | ||
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月額プランの請求書は、購入したアカウントのオーナー宛に月次請求日にメールで送信されます。請求書はウェブサイトからはダウンロードできません。請求書のメールが受信トレイに届かない場合は、迷惑メールフォルダを確認してください。請求書のメールが見当たらない場合には、[[email protected]](mailto:[email protected])までメールの再送信をご依頼ください。 | ||
### How do I cancel my subscription? | ||
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### Updating Invoice Details | ||
You can cancel your plan subscription at any time. | ||
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1. Visit your [Account page](https://playcanvas.com/account). | ||
2. Scroll down to the 'Current Plan' section. | ||
3. If you have **Personal** showing here, hit 'Cancel' to cancel it. | ||
4. Hit 'OK' in the **CANCEL PLAN** dialog. | ||
5. Also in the 'Current Plan' section, you will see a list of your Organizations. | ||
6. For each Organization listed, click its icon to visit its Account page. | ||
7. Scroll down to the 'Current Plan' section. | ||
8. If you have **Organization** showing here, hit 'Cancel' to cancel it. | ||
9. Hit 'OK' in the **CANCEL PLAN** dialog. | ||
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Once your subscription is cancelled, you will not be billed again unless you resubscribe. | ||
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:::note | ||
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When you cancel your subscription, it will not revert to the free tier immediately. Instead, this will happen at your next billing date. If between the time you cancel and your next billing date you decide you would like to continue your subscription, just return to your Account page and hit 'Resume'. | ||
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::: | ||
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### What happens to my published apps when I cancel my subscription? | ||
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Your published apps will be completely unaffected if you cancel your subscription. | ||
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### What happens to my private projects when I cancel my subscription? | ||
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Your private projects will become locked (inaccessible) when you cancel your subscription. To unlock them, you have two options: | ||
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1. Resubscribe to a plan. | ||
2. Make the projects public. | ||
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### How do I receive invoices? | ||
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Invoices for monthly subscriptions are emailed to the owner of the subscribed account on the monthly billing date. The subject line for these emails begins with "Your receipt from PlayCanvas Ltd". | ||
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:::tip | ||
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If invoices are not reaching your inbox, please check your spam folder. | ||
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::: | ||
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### Where can I find my billing history? | ||
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Your historical invoices are available to download on `playcanvas.com`. Visit your account page and scroll to the `Invoices` section. You should see something similar to this: | ||
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![Billing History](/img/user-manual/billing/invoices.png) | ||
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### How do I update my details on my invoices? | ||
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You may want to edit certain details that appear on your invoices such as: | ||
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* Billing Name | ||
* Billing Address | ||
* Tax ID | ||
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To do this, visit the account page for your subscribed account (remembering that Organizations have their own account page). Navigate to the Billing Info section and hit the Edit link. Fill out the payment details form and hit 'PAY NOW'. Note that editing the details of an existing subscription will not trigger a payment straight away. But on your next scheduled billing date, the invoice will show the updated details. | ||
To do this, visit the account page for your subscribed account (remembering that Organizations have their own account page). Navigate to the Billing Info section and hit the Edit link. Fill out the payment details form and hit 'PAY NOW'. | ||
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:::note | ||
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While the button says 'PAY NOW', editing the details of an existing subscription will not trigger a payment straight away. You will be billed as normal on the next billing date and the invoice will show the updated details. | ||
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::: | ||
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## Organizationプランのお支払いについて | ||
### How is billing for Organization accounts calculated? | ||
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Organizationアカウントの購入日が月次の請求日になります。つまり7月10日に購入するとその日に請求され、翌月以降の請求日は8月10日、9月10日となります。 | ||
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Organizationプランでは、いつでもシートを追加または削除することができます。シートを追加または削除すると、プランの費用が増減することに注意してください。ただし、シート数の変更による費用の変化は変更後即時では反映されません。次回の請求日に反映されます。 | ||
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### 例 | ||
#### 例 | ||
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以下では購入日と請求金額の例を挙げて説明します。 | ||
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@@ -45,6 +97,6 @@ Organizationプランでは、いつでもシートを追加または削除す | |
* 9月10日:8610円- 8610円 x 21/31 = **2777円** です。この請求日の時点では1シートを保有しているため、翌月には8610円が請求されます。8月20日に1シートが削除されたため、シートは31日間のうち10日間しか使用されませんでした。ユーザーは前回の請求日にそのシートの分として8610円を支払い済みのため、未使用の21日間について返金されます。したがって、請求書から8610円 x 21/31が差し引かれます。 | ||
* 10月10日: **8610円** 。このプランは1シートを保有し、前月はプランの変更がありませんでした。 | ||
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## プランのキャンセル | ||
### How can I contact PlayCanvas about billing? | ||
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プランキャンセルはいつでも可能です。ただし、キャンセルはすぐに反映され、アカウントは即時で無料プランに切り替わります。次の請求日までプランの機能を使用する必要がある場合は、請求日の前日にリマインダーを設定してキャンセルすることをおすすめします。 | ||
If your question about billing is not answered on this page, please email [[email protected]](mailto:[email protected]). |
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