le_custom.js

/* ************ History ***********************
 * LiveEngage 2.0 Customisation
 *  This file SHOULD be included on ALL webpages: this file contains client specific code
 ******************************************** */

/* ************ Chat events ****************** */
// @@dev: assuming the use of Google Analytics for Web (ga.js)
var evLPstate
lpTag.events.bind(
  {
    appName: 'ChatAPIV3',
    eventName: 'state',
    func: function (e) {
      switch (e) {
        case 'init': break // visitor clicked engagement offer
        case 'initialised': break
        case 'preChat': break // pre-chat survey shown to visitor
        case 'waiting': break // waiting for available agent
        case 'resume': // existing chat is resumed
          evLPstate = true
          break
        case 'chatting': // visitor is connected to an CSP
          (!evLPstate) ? _gaq.push(['_trackEvent', 'chats', 'started', undefined, undefined, false]) : undefined
          break
        case 'ended': // chat was ended
          _gaq.push(['_trackEvent', 'chats', 'ended', undefined, undefined, false])
          break
        case 'postChat': // post-chat survey shown to visitor
          _gaq.push(['_trackEvent', 'chats', 'postchatsurveysubmitted', undefined, undefined, false])
          break
        case 'applicationEnded': break // visitor submitted post-chat survey
        default:
          break
      }
    }
  }
)

/* ************ Single Page Applications ***** */
var loadLPNewPage = function (pageUrl, data) {
  var section, sdes
    // Making sure lpTag.newPage() has all its parameters at least defined.
  section = data.section || []
  sdes = data.sdes || []

  if (window.lpTag && window.lpTag.newPage) {
      // taglets are ready
    lpTag.newPage(
      pageUrl,
      {
        section: section,
        sdes: sdes
      }
    )
  } else {
      // taglets not ready; wait for LE Tag to start before executing lpTag.newPage() function
    window.lpMTagConfig = window.lpMTagConfig || {}
    lpMTagConfig.onLoadCode = lpMTagConfig.onLoadCode || [] // this is for listening to a special event when the LE Tag code finally starts

      // push lpTag.newPage() function into the array defined above and it will be executed when LE Tag finally starts
    lpMTagConfig.onLoadCode.push(function () {
      lpTag.newPage(
        pageUrl,
        {
          section: section,
          sdes: sdes
        }
      )
    })
  } // end of if (window.lpTag && window.lpTag.newPage)
} // end of loadLPNewPage