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A bot to monitor a HelpScout mailboxes.

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samtregar/scoutbot

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ScoutBot - a bot to monitor HelpScout and provide alerts via Slack

This bot serves to glue together three systems:

  • HelpScout - the ticket system we use to get requests from our clients
  • Slack - the chat system we hang out in all day
  • Google Calender - the calendar system we use to record who's on support (i.e. responsible for responding to tickets that come in)

The bot currently can:

  • Tell you who's on support now, today, tomorrow or N days in the future.
  • Tell you the current status of tickets in HelpScout including which need replies and how long the client has been waiting.

Soon it will:

  • Alert the person on support when a ticket is waiting for too long.
  • Alert everyone when a ticket has been waiting much too long.

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A bot to monitor a HelpScout mailboxes.

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License

Unknown, GPL-3.0 licenses found

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Unknown
LICENSE
GPL-3.0
COPYING

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