·
2 commits
to master
since this release
Available Date: Starting on March 11, 2024
This version includes these changes.
Change | Applicable Telephony Models
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Fixed these bugs:Updating the Amazon Connect contact center to version 14.1 fails due to an AWS bug, as described in this known issue.When an agent doesn’t log out of Omni-Channel before exiting Service Cloud Voice, their presence status isn’t synced with Amazon Connect. As a result, Amazon Connect routes calls to them even though they’re offline. This bug applies to contact centers version 13 and above. | Service Cloud Voice with Amazon ConnectService Cloud Voice with Partner Telephony from Amazon Connect
Available Date: Starting on March 11, 2024
This version includes these changes.
Change
Applicable Telephony Models
Fixed these bugs:
Updating the Amazon Connect contact center to version 14.1 fails due to an AWS bug, as described in this known issue.
When an agent doesn’t log out of Omni-Channel before exiting Service Cloud Voice, their presence status isn’t synced with Amazon Connect. As a result, Amazon Connect routes calls to them even though they’re offline. This bug applies to contact centers version 13 and above.
Service Cloud Voice with Amazon Connect
Service Cloud Voice with Partner Telephony from Amazon Connect