GITBOOK-8636: vc-Available Snyk Reports: SLA Report changes

docs/manage-issues/reporting/available-snyk-reports.md

@@ -79,19 +79,53 @@ In parallel, review the **Issues Identified versus Resolved over Time** diagram
 
 ## SLA Management report 
 
-The SLA (Service Level Agreement) Management report provides new levels of visibility into your SLA governance and compliance across Snyk Groups, Organizations, and Targets. It provides the means to assess the remediation time against SLA targets and prioritize the next steps to achieve the desired results.
+The report presents a set of default SLA targets per severity based on common security standards, such as FedRAMP. These SLA targets can be modified to meet your own security requirements.
 
-The report presents the SLA targets with default values based on common security standards, for example, FedRAMP.  Within the report, users can modify each SLA target according to their security requirements.
+The SLA status of an issue can be:
 
-Users can share the report with predefined SLA targets by sharing the URL of the report. Users can also return to a predefined SLA report by bookmarking the web page in their browser.
+* **Within SLA** - the age of the issue has not exceeded the SLA target, and it is expected to have sufficient lead time before breaching.
+* **At Risk** - the issue is considered to be approaching an SLA breach and is flagged as “At Risk”.
+* **Breached** - the age of the issue has exceeded the SLA target.
 
-In the open issues section, the SLA severity breakdown shows a distribution of severity levels by the SLA compliance status of the viewed Group or Organization. The SLA trend indicates whether the viewed Group or Organization meets the expected progress toward SLA compliance.
+You can control the SLA targets and the transition of issues to the “At Risk” status by editing the **SLA target** and setting the **At risk duration before breach (days)** field.
 
-The SLA breakdown table allows you to compare the SLA compliance results of Organizations in the Group view, or Targets in the Organization view. The table is sorted by default according to the quantity of breached issues. Use the filters to view counters for specific severities only.
+<figure><img src="../../.gitbook/assets/image (639).png" alt=""><figcaption><p>SLA Management Report - Edit SLA targets</p></figcaption></figure>
 
-The breached and at-risk open issues table helps you prioritize issues based on their aging and SLA compliance status.
+The SLA report includes additional filters under the SLA category, allowing for better identification of the age of issues in relation to the SLA target:
 
-You can also review the SLA results for resolved issues and perform a retrospective analysis.
+* **SLA status** - allows the filtering of the report according to a specific SLA status.
+* **Issue age** - allows to discover issues within a range of age.
+* **Time until breach** - identifies issues that will breach the SLA target within days.
+
+{% hint style="info" %}
+The report is, by default, showing only issues that are with high or critical severity. Update the severity filter if you want to view the SLA status for additional severities.
+{% endhint %}
+
+<figure><img src="../../.gitbook/assets/image (634).png" alt="" width="300"><figcaption><p>SLA Filters within the filters picker </p></figcaption></figure>
+
+You can share the report with predefined SLA targets by sharing the report URL or return to a predefined SLA report by bookmarking the web page in your browser.
+
+In the **Open issues** section, the **SLA severity breakdown** shows a distribution of severity levels by the SLA compliance status of the viewed Group or Organization.&#x20;
+
+The **SLA trend** shows the cumulative SLA status of issues over time.
+
+<figure><img src="../../.gitbook/assets/image (635).png" alt=""><figcaption><p>SLA Management Report - Open issues section</p></figcaption></figure>
+
+The **SLA breakdown table** allows you to compare the SLA compliance results of Organizations in the Group view, or Targets in the Organization view. The table is sorted by default according to the quantity of breached issues.
+
+<figure><img src="../../.gitbook/assets/image (636).png" alt=""><figcaption><p>SLA Management Report - SLA Breakdown</p></figcaption></figure>
+
+The **Breached and at-risk open issues** table helps you prioritize issues based on their aging and SLA compliance status. You can use the **Modify Column** picker to add additional columns and learn more about the specific issues.
+
+<figure><img src="../../.gitbook/assets/image (637).png" alt=""><figcaption><p>SLA Management Report - Breached and at risk open issues</p></figcaption></figure>
+
+{% hint style="info" %}
+You can download the **SLA Breakdown** and the **Breached and at risk open issues data** in a CSV format using the **Download CSV** option.
+{% endhint %}
+
+You can review the SLA results for resolved issues and perform a retrospective analysis by reviewing the **Resolved issues** section.
+
+<figure><img src="../../.gitbook/assets/image (638).png" alt=""><figcaption><p>Resolved issues section</p></figcaption></figure>
 
 ## OWASP Top 10 report