Adding support documentation and updating formatting on readme

README.md

@@ -1,18 +1,18 @@
-# Solenopsis #
+# Solenopsis
 
 Solenopsis is a tool born out of necessity. With no good command-line tool to deploy Salesforce code with it was written to meet a need. Solenopsis is a combination of some ANT scripts to do deployment and Python scripts to do easily manage flags and other neat things like templates.
 
 Right now, all testing and development has been focused on Linux. But patches are welcome to make it truely multi-platform.
 
-## Dependencies ##
+## Dependencies
 + Python
 + Ant
 + Python Beatbox (optional)
 
-## Libraries ##
+## Libraries
 These are the libraries used in Solenopsis.  Just a list for them being awesome (and some legal reasons too).
 
-### Ant ###
+### Ant
 + [ant](http://ant.apache.org/index.html/)
 + [ant-contrib](http://ant-contrib.sourceforge.net/)
 + [ant-unit](http://ant.apache.org/antlibs/antunit/)
@@ -22,14 +22,15 @@ These are the libraries used in Solenopsis.  Just a list for them being awesome
 
 _Licenses and additional information can be found in the docs directory._
 
-### Python ###
-+ [beatbox](http://code.google.com/p/salesforce-beatbox/)
+### Python
++ [beatbox](http://code.google.com/p/salesforce-beatbox/) (optional)
 
-## Getting Started ##
+## Getting Started
 + [Read about](https://github.com/solenopsis/Solenopsis/wiki/Solenopsis) Solenopsis
 + [Install](https://github.com/solenopsis/Solenopsis/wiki/Installation) Solenopsis
++ Get [Support](https://github.com/solenopsis/Solenopsis/blob/master/SUPPORT.md)
 
-## Getting Started With v1.1##
+## Getting Started With v1.1
 + [Configure](https://github.com/solenopsis/Solenopsis/wiki/1.1-Configuration) Solenopsis
 + [Use](https://github.com/solenopsis/Solenopsis/wiki/1.1-Usage---Python) Solenopsis
 + [Install](https://github.com/solenopsis/Solenopsis/wiki/1.1-Installation) Solenopsis

SUPPORT.md

@@ -0,0 +1,7 @@
+# Support
+
+## Questions
+If you have questions, the fastest way to get help is to reach out to us on [freenode](https://freenode.net/) in the [#solenopsis](https://webchat.freenode.net/?channels=#solenopsis) channel.  Otherwise you can reach out to [pcon (@aelst)](https://twitter.com/aelst) on twitter or file an [issue](https://github.com/solenopsis/Solenopsis/issues) with the label "question"
+
+## Bugs / Feature Requests
+We're not perfect,  (Ok [flossy](https://github.com/sfloess) may be) so things are bound to be broken.  Feel free to file an [issue](https://github.com/solenopsis/Solenopsis/issues) with your problem or new feature and we'll get to it as soon as we can