Worker activity icons #420
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dremin
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Nov 7, 2023
...feature-library/metrics-data-tiles/custom-components/AgentActivityTile/AgentActivityTile.tsx
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plugin-flex-ts-template-v2/src/feature-library/teams-view-enhancements/config.ts
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...ibrary/teams-view-enhancements/flex-hooks/components/AgentActivityIcon/AgentActivityIcon.tsx
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Summary
Adding Worker Activity Icons for each worker on the Teams View. The UserCard component is not customizable. This adds a larger colored circle with icon to show the agent's activity. Activities Config is re-used from the Metrics Tiles.
Also included here is a new Agent Activity column for the Queues View that shows a Data Icon. Clicking on the data icon will show a small Paste Popover window with a breakdown of all agents by activity, for example:
(Queue name)
Agent Activity Summary
Available: 3
Break: 2
Training: 1
Offline: 4
Checklist