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fix(plugin-cc): event emission fix for different disconnect flows #4036

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merged 4 commits into from
Dec 20, 2024
+34 −35
Merged

fix(plugin-cc): event emission fix for different disconnect flows #4036

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b64a02d
fix(plugin-cc): updated event emission for different disconnect flows
Kesari3008 Dec 19, 2024
4c092f5
fix(plugin-cc): review comment
Kesari3008 Dec 19, 2024
9d8051c
fix(plugin-cc): ut fix
Kesari3008 Dec 20, 2024
a2139eb
Merge branch 'wxcc' into event-emission-fix
sreenara Dec 20, 2024
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8 changes: 7 additions & 1 deletion docs/samples/contact-center/app.js
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Original file line number Diff line number Diff line change
Expand Up @@ -164,7 +164,13 @@ function registerTaskListeners(task) {
task.on('task:media', (track) => {
document.getElementById('remote-audio').srcObject = new MediaStream([track]);
});
task.on('task:end', (task) => {
task.on('task:end', (wrapupData) => {
if (!wrapupData.wrapupRequired) {
answerElm.disabled = true;
declineElm.disabled = true;
console.log('Call ended without call being answered');
}
incomingDetailsElm.innerText = '';
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if (!endElm.disabled) {
console.info('Call ended successfully by the external user');
updateButtonsPostEndCall();
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1 change: 1 addition & 0 deletions packages/@webex/plugin-cc/src/services/config/types.ts
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Expand Up @@ -23,6 +23,7 @@ export const CC_EVENTS = {
AGENT_OFFER_CONTACT: 'AgentOfferContact',
AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',
AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',
AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',
AGENT_CONTACT_HELD: 'AgentContactHeld',
AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',
AGENT_CONTACT_UNHELD: 'AgentContactUnheld',
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14 changes: 9 additions & 5 deletions packages/@webex/plugin-cc/src/services/task/TaskManager.ts
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Expand Up @@ -72,16 +72,20 @@ export default class TaskManager extends EventEmitter {
this.currentTask = this.currentTask.updateTaskData(payload.data);
this.currentTask.emit(TASK_EVENTS.TASK_ASSIGNED, this.currentTask);
break;
case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:
case CC_EVENTS.CONTACT_ENDED:
this.emit(TASK_EVENTS.TASK_UNASSIGNED, this.currentTask);
if (this.webCallingService.loginOption === LoginOption.BROWSER) {
this.currentTask.unregisterWebCallListeners();
this.webCallingService.unregisterCallListeners();
if (this.currentTask.data.interaction.state === 'new') {
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this.currentTask.emit(TASK_EVENTS.TASK_END, {wrapupRequired: false});
if (this.webCallingService.loginOption === LoginOption.BROWSER) {
this.currentTask.unregisterWebCallListeners();
this.webCallingService.unregisterCallListeners();
}
this.removeCurrentTaskFromCollection();
}
break;
case CC_EVENTS.AGENT_WRAPUP:
this.currentTask = this.currentTask.updateTaskData(payload.data);
this.currentTask.emit(TASK_EVENTS.TASK_END, this.currentTask);
this.currentTask.emit(TASK_EVENTS.TASK_END, {wrapupRequired: true});
break;
case CC_EVENTS.AGENT_WRAPPEDUP:
this.removeCurrentTaskFromCollection();
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