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The official ComplaintBox of every school and company in India, so that the complaints of people can be heard and administration can look into it and improve it.
HTML, CSS, JavaScript, React Js, Node js, Express js, Mongo DB
We made this website because people feel hesitation in telling their complaints/problems to the administration of college or company directly. So, our website allows people to post their problems or complaints to the administration in an anonymous way, which means people can come to our website, log in(anonymous username, using only college mail) and post their complaints but their name or id won’t be seen by anybody. Also, because of the pandemic all work and education was done in an online mode,many students were not able to ask their complaints/doubts to the administration due to lack of a medium to interact. Hence this product could come handy during that time. Now, comes the problem that if it’s anonymous then anyone can come and write anything abusive to the administration too. So, we also tried to solve this problem by dividing users into two types: normal and admins, where admins are people like SAC in colleges who can filter out the abusive comments and then can redirect the complaints to the administration. So, our website basically provides people a way to interact with the administration without hesitation.
Functionalities of our website are as follows :-
- People here can come and post their complaints / problems anonymously.
- Filtering of abusive complaints / problems can also be done by giving the powers to remove complaints to admins (SAC for example in college) after that only that complaint is passed to the administration.
- Our website can filter out comments on the basis of tags used for complaints for example complaints of food , complaints of sports equipment in colleges are filtered out by selecting the respective tag.
- If we login through Admin account, then we will be able to mark or unmark a complaint as solved and unsolved. All solved problem will be marked as “Solved” in its tags. (Tried to implement but were unable to do due to Time Constraints).
Now, we made this project by keeping in mind the students of college who can’t tell their complaints to administration directly without hesitation, but this website can be used by companies too where employees can share their complaints/problems to their company’s administration . So, basically we want to be the official ComplaintBox of every school and company in India, so that complaints of people can be heard and administration can look into it and improve too.
- After the problem/complaint is solved, An Email (contents-default or custom) can go to the person whose complaint was by fetching his mail id from the database saying “Your complaint / problem is resolved. Please check it once.”
- Can implement a more generalized complaint box so that different organizations can use their separate version of complaint box.
- Can add more features such as replies (when we click on that complaint an additional window can be displayed for this) so that the authority can discuss the solutions to that complaint. We can add poll features so that opinions of other students can also be considered. Only the admins will be able to reply to a complaint. Hence it can be made more interactive.
- While filing a complaint, upload an image option can be provided to make the doubt more clear. Eg during filing a complaint for broken doors,taps , during filing a complaint regarding unmaintained grounds/classroom/rooms/hostel area etc.
- Can implement a tag feature so that the complaints can be sent/forwarded ( as a notification on website/email) to the specific authority to address it.
All modules required can be seen in package.json.
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