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149 Open 74 Closed
149 Open 74 Closed
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Issues list

Add "Account Number" in forwarding webform case enhancement New feature or request
#302 opened Oct 11, 2023 by MeganCrowthers
Triage Enquiries back to NBC Hub enhancement New feature or request
#301 opened Aug 29, 2023 by MeganCrowthers
'Thank You being treated' as signature and stripped out by SigParser bug Something isn't working
#296 opened Feb 4, 2023 by KevinWhite
@KevinWhite
Intermittent Issue where "Norbert" emails are going into customers SPAM folder bug Something isn't working
#282 opened Nov 14, 2022 by MeganCrowthers
Request for all Norbert responses to come from "West Northants" enhancement New feature or request
#281 opened Nov 14, 2022 by MeganCrowthers
Intermittent Issue with Norbert not updating location response bug Something isn't working
#280 opened Nov 14, 2022 by MeganCrowthers
Investigate API Failures bug Something isn't working
#279 opened Nov 14, 2022 by MeganCrowthers
2
Change "Service Area:" in CXM to read "Guildhall Service Area" enhancement New feature or request
#278 opened Nov 14, 2022 by MeganCrowthers
"Sent from my iPhone" injected line when customer replies to request on a mobile device not being stripped and affects confidence levels bug Something isn't working
#275 opened Nov 1, 2022 by AndyBoatwright
@KevinWhite
Incorrect Sovereign Service being determined even tho Lex is correctly identifying the Service bug Something isn't working
#273 opened Oct 31, 2022 by AndyBoatwright
@KevinWhite
If confidence score is too low to suggest a response, no entry on CXM yet sov forward contains one bug Something isn't working
#266 opened Oct 24, 2022 by AndyBoatwright
@KevinWhite
2
Missing salutation on automatic answers where Norbert responds despite tag being in template bug Something isn't working
#264 opened Oct 24, 2022 by AndyBoatwright
@KevinWhite
1
CXM not updating correctly on each step of mailbot process bug Something isn't working
#262 opened Oct 4, 2022 by AndyBoatwright
@KevinWhite
Collection Finder - Handover ChatBot enhancement New feature or request
#258 opened Jul 23, 2022 by KevinWhite
@KevinWhite
Collection Finder - SNC & DDC ChatBot enhancement New feature or request
#257 opened Jul 23, 2022 by KevinWhite
@KevinWhite
Collection Finder - Multi Round Properties ChatBot enhancement New feature or request
#256 opened Jul 23, 2022 by KevinWhite
@KevinWhite
Out of Hours (OOH) Integration
#250 opened Jul 2, 2022 by KevinWhite
Redirect failing with "template not found error" bug Something isn't working
#245 opened Jun 14, 2022 by AndyBoatwright
@KevinWhite
1
Redirect Links - Fail gracefully on redirect links being clicked bug Something isn't working
#242 opened May 27, 2022 by AndyBoatwright
@KevinWhite
NBC/WNC Process Update Alignment 2 - Emails received by sovereign NBC not consistently recognising out of area enhancement New feature or request
#240 opened May 24, 2022 by AndyBoatwright
@KevinWhite
NBC/WNC Process Update Alignment 1 - Emails forwarded from General Enquiry mailbox to bot monitored mailbox not being properly processed enhancement New feature or request
#239 opened May 24, 2022 by AndyBoatwright
@KevinWhite
Rename of "OTHER" category in WNC Contact Us form to "General Enquiries" enhancement New feature or request
#235 opened May 4, 2022 by AndyBoatwright
North Northants Auto Response - Case Raising bug Something isn't working North North Northants Issue
#234 opened Apr 13, 2022 by MeganCrowthers
Parameterise MinAutoResponseConfidenceLevel bug Something isn't working North North Northants Issue West West Northants Issue
#233 opened Feb 24, 2022 by KevinWhite
@KevinWhite
Improve Norberts knowledge in transferring enquiries to the correct organisation bug Something isn't working North North Northants Issue West West Northants Issue
#231 opened Jan 27, 2022 by MeganCrowthers
@MeganCrowthers
ProTip! What’s not been updated in a month: updated:<2024-12-06.