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[16.0][ADD] helpdesk_mgmt_template: add module #614

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[16.0][ADD] helpdesk_mgmt_template: add module #614

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dessanhemrayev
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The module adds the following features:

  • Pre-configure ticket description template based on it's category

@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch 5 times, most recently from 9217aa0 to 9392f29 Compare August 5, 2024 22:23
Bearnard21
Bearnard21 approved these changes Aug 9, 2024
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Functional LGTM

@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch 2 times, most recently from d6633fe to 32608c2 Compare August 9, 2024 22:11
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Code LGTM.

@dessanhemrayev Please rename module:

helpdesk_mgmt_templates -> helpdesk_mgmt_template

@dessanhemrayev dessanhemrayev changed the title [16.0][ADD] helpdesk_mgmt_templates: add module [16.0][ADD] helpdesk_mgmt_template: add module Aug 12, 2024
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This PR has the approved label and has been created more than 5 days ago. It should therefore be ready to merge by a maintainer (or a PSC member if the concerned addon has no declared maintainer). 🤖

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@rvalyi, would you be so kind as to check the PR and merge it to see if it's okay? Thank you.

@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch from 9df81fa to 695c752 Compare August 13, 2024 19:50
@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch from 695c752 to 2345645 Compare August 21, 2024 18:41
@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch from 900cfcd to d3a15d7 Compare August 31, 2024 16:19
@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch from 78d1071 to 2345645 Compare September 17, 2024 20:25
badbole added a commit to dajmi5/icrc that referenced this pull request Oct 1, 2024
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tmp commit borrowed from : OCA/helpdesk#614
76201d8
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Sorry @Bearnard21 you are not allowed to rebase.

To do so you must either have push permissions on the repository, or be a declared maintainer of all modified addons.

If you wish to adopt an addon and become it's maintainer, open a pull request to add your GitHub login to the maintainers key of its manifest.

@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch from 96cf82e to 988b421 Compare October 14, 2024 19:11
hoangtrann
hoangtrann reviewed Oct 20, 2024
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helpdesk_mgmt_template/readme/CONFIGURE.rst Outdated Show resolved Hide resolved
helpdesk_mgmt_template/models/helpdesk_ticket.py Outdated Show resolved Hide resolved
helpdesk_mgmt_template/models/helpdesk_ticket.py Outdated
Comment on lines 36 to 39
def _inverse_description(self):
for record in self:
description = record.description
record.description = description
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setting store=True and readonly=False is enough to compute and allow edit on this field, is this necessary?

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@dessanhemrayev dessanhemrayev Oct 21, 2024 •
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Thanks for review)
I fixed it, accepted your suggestions and merged all the commits, sorry.

@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch from 6ebe4a6 to ac1005c Compare October 21, 2024 19:11
hoangtrann
hoangtrann approved these changes Oct 22, 2024
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Code LGTM

@dessanhemrayev
[ADD] helpdesk_mgmt_template: add module
aefb026 
Add pre-configured ticket description templates based on category

This commit introduces the following enhancements:
- Adds the ability to pre-configure a helpdesk ticket's description template based on the selected category.
- Users can now define ticket description templates within Helpdesk-->Configuration-->Categories.
- Categories can be assigned to specific teams, allowing pre-defined templates to be triggered during ticket creation.

Task: 3829
@dessanhemrayev dessanhemrayev force-pushed the 16.0-t3829-helpdesk_mgmt_templates branch from ac1005c to aefb026 Compare October 23, 2024 20:31
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@Bearnard21 Bearnard21 Bearnard21 approved these changes

@hoangtrann hoangtrann hoangtrann approved these changes

@GabbasovDinar GabbasovDinar GabbasovDinar approved these changes

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@dessanhemrayev @GabbasovDinar @OCA-git-bot @Bearnard21 @hoangtrann