Skip to content

ContactUs

Jump to bottom
Eaton edited this page Jan 15, 2019 · 1 revision

AltAnalyze Contact Information

AltAnalyze is developed at Cincinnati Children's Hospital in the laboratory of Dr. Nathan Salomonis.

We greatly appreciate your input. If you have questions, comments, or suggestions regarding AltAnalyze, our online materials, or affiliated projects, please feel free to contact us at: e-mail: [email protected] or [email protected]

For answers to frequently asked questions, click here or see our user forum.

We encourage you to report program bugs to our above e-mail address.

Reporting Bugs

While we try to be diligent about fixing bugs as they arise, some problems may still not be addressed. To search for existing issues, please check our user forum and our issue tracking system. Many questions can also addressed by searching our documentation.

For new issues, in your report please include:

  1. Your Operating System (e.g. Windows Vista, OSX 10.6, 64bit, etc.)

  2. The version of the AltAnalyze program (e.g., 1.15), database you are using (e.g., Mus Musculus EnsMart55) and platform/array type (e.g., Affymetrix Exon 1.0, TopHat BED files).

  3. Detailed information about the bug, including the exact circumstances that caused it and any error message that appears. Usually this is contained within a log file contained in the designated results output directory (AltAnalyze_report.log) or in the AltAnalyze program directory.

Clone this wiki locally