Troubleshooting

Simple: Turn it off and on again

The simplest troubleshooting is to just do these steps in this order:

1. Check the configuration in the GoXLR App: System -> Global Setting -> Connect/Reconnect to Streamdeck App.

• Should either be unchecked Streamdeck on Non-GoXLR PC (if on same PC)
• or IP Address should be set to correct PC.

2. Exit TouchPortal
3. Start TouchPortal again
4. Exit the GoXLR App
5. Start the GoXLR App again

Advanced: Windows

1. Is dotnet installed correctly?

From cmd.exe, run dotnet --list-runtimes.
For plugin: It should say Microsoft.NETCore.App 5.0.0 or a higher number than 5.0.0.
For tooling: It should say Microsoft.WindowsDesktop.App 5.0.0 or a higher number than 5.0.0.

2. Is the plugin running?

In the Task Manager, you should have a process called GoXLR.Plugin.exe
If it has GoXLR.Worker.exe you are running an really old version (uninstall it).

3. Is the port open?

From PowerShell.exe run the command Get-Process -Id (Get-NetTCPConnection -LocalPort 6805).OwningProcess.
It should print something like (numbers will be different):

Handles	NPM(K)	PM(K)	WS(K)	CPU(s)	Id	SI	ProcessName
327	33	14764	20176	0.23	30680	1	GoXLR.Plugin

4. Is anything connected to the port (from GoXLR App machine)?

From PowerShell.exe run the command Get-Process -Id (Get-NetTCPConnection -RemotePort 6805).OwningProcess.
It should print something like (numbers will be different):

Handles	NPM(K)	PM(K)	WS(K)	CPU(s)	Id	SI	ProcessName
681	41	115680	136012	0.80	33144	1	GoXLR App

You should se one (or more, if multiple is connected) client on the GoXLR Multiple -> <Action Name> Client dropdown.

Alternatively you can use one of these two stats to show statistics about the clients connected.

If not connected, you can try the connect/reconnect (secret) button in the GoXLR App.

5. Is the firewall wrongly configured?

See Firewall Wiki page
Or test with Tooling (TODO: need to write a Wiki for this also).
If the tooling Windows.GUI.Tooling.GoXLR.Simulator can connect, the issue is most likely with the GoXLR App.

6. You get random dropouts?

See local-host-only configuration.

7. Can't connect (remote connection)

Try pinging your computer to see if you can find it on the network. You might need to open for ping:

1. run wf.msc or go to the advanced firewall
2. Select Inbound Rules
3. Enable rule File and Printer Sharing (Echo Request - ICMPv4-In)

You can try pinging from another machine, or using an application like Ping Lite from your phone. If you cannot ping your computer, then you need to start looking for issues in your network. :(

Advanced: Mac OS X

Nothing here yet, tips and feedback is welcome.