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Gaku edited this page Jul 18, 2019 · 1 revision

When reporting a problem, please be specific.

When you report a problem, please tell me the environment and concrete operation method etc. as much as possible. My development time is limited. I would be pleased if you take into account.

For example:

"I get an error when moving a large file".

There is a lack of information.

1: Environment

First of all, there is no information such as OS. Help -> About Tablacus Explorer There is "Information" and "Add-ons Information" on the screen, please copy and paste.

information2.png

2: Operation method

If you know the operation method causing trouble to a certain extent, please tell me the specific operation method. In the above "Moving a file", I do not know whether you moved with "drag & drop", "move with cut & paste", etc.

3: Number

Although saying a big file, I do not understand your feeling, so please give a concrete numerical value such as about 4 MB to a certain extent.

4: Information

If there is only an error, the error message is unknown. Knowing the error message may make it faster to find out where the problem is.

Anyway, when reporting a problem, it is useful for specifying the defective part, so please give us specific information on the environment, operation procedure etc. as much as possible.

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