Caseflow Queue

About Queue

Caseflow Queue is a workflow management tool that will allow BVA employees process legacy and AMA appeals at the Board. It's also the entry point for Caseflow Reader; users navigate to Reader from Queue.

Definitions and term-usage

Features

It contains the following high level features:

• Queue table: Allowing users to view their work (cases with tasks assigned to them) in a table form
• Case details: Allowing users to view data about the appeal and Veteran
• Add/Remove/Edit issues
• Automatic case distribution
• Organizations
• Tasks
• Case timeline
• Case search
• Post Decision Motions

User groups

All Board teams use Caseflow Queue to view and complete their tasks. Some branches also use other Caseflow products and features, like the Hearing Branch uses Caseflow Hearings to schedule hearings.

Team	Primary Caseflow functionality
Case Review	Caseflow Intake Caseflow Queue Caseflow Reader Issues
Mail	Caseflow Queue
Translation	Caseflow Queue Caseflow Reader
Hearing Branch	Caseflow Queue Caseflow Hearings
Privacy Team	Caseflow Queue eFolder Express
Decision-drafting attorneys	Caseflow Queue Caseflow Reader Issues
Judges & acting judges	Caseflow Queue Caseflow Reader Caseflow Hearings Issues Automatic Case Distribution
VLJ Support Staff	Caseflow Queue Caseflow Reader
BVA Dispatch	Caseflow Queue Caseflow Reader Interactive Decision Template
Quality Review	Caseflow Queue Caseflow Reader
Litigation Support	Caseflow Queue Caseflow Reader
Advance on Docket (AOD)	Caseflow Queue Caseflow Reader
VSOs	Caseflow Queue Caseflow Reader Caseflow Hearings
Private attorneys and claims agents	Caseflow Queue Caseflow Reader Caseflow Hearings

Other VA

• VA call center