End product codes

Request issues that are processed in VBMS get added as contentions to end products. End products represent units of work that are then distributed and routed to different offices for processing. There are many different types of end products. This page is to document more about the types of end products and how the correct code to use is chosen by Caseflow.

Factors in determining a claim label:

• Source type
  • Higher level review
  • Supplemental claim
  • Decision document (board grant effectuation)
  • And more!
  • Claim labels cannot be changed to switch between these.
• Rating / non-rating
  • Rating
  • Non-rating
  • Not specified
• Benefit type
  • Compensation
  • Pension
  • Not specified
• Original or remand
  • Original - the claim was initiated by the claimant
  • Remand - the claim has been sent from the business back (potentially to a different part of the business) for additional review.
    • Board remands
    • VBA Duty to assist errors
    • Difference of opinion
    • Note: An EP in one of these remand categories cannot be changed to a different type, or to a non-remand.
• Primary or correction
  • Primary - This is the first claim, not a correction of another claim
  • Correction - The claim has been created to correct mistakes and data on another claim
    • Control
    • Local quality error
    • National quality error

Additional factors indirectly influence end product code selection as well. For example, whether an issue gets added to a follow up board grant effectuation or remand claim depend on the disposition of request issues when they are decided on the previous claim.

In the future, we may be accounting for special types of claims such as spina bifida and fiduciary claims.